NEW CE Requirements: Effective Immediately...License Renewal & STATE MANDATED Ethics Requirement

Ten Components to Commercial Lines Success ...certificate program for commercial lines

Certified Professional Insurance Agent (CPIA) Excellence in Sales Training

Seven Steps to Personal Lines Success ...certificate program for personal lines

NEW CL Designation MAIA is please to announce the Certified Commercial Lines Professional (CLLP) Designation!


Listing Service for MAIA Members interested in ...

Manuals / CDs
Registry Procedures ebook, Webinar CDs...

Work at Home Vintage Employees (WAHVE) New Staffing Solution!
Qualified retired insurance professionals ...

Heartland Ovation Payroll
MAIA's endorsed provider for payroll services...

Discount Program
Learn about our Education Discount Program for ...


General Information


We encourage everyone to register early because the class size can be limited.  When you register early, you will also help ensure that the class will not be cancelled due to low enrollment.  MAIA has the right to cancel all classes with less than the minimum enrollment. 

Registrations can be accepted by:

MAIL:           MAIA, 91 Cedar Street, Milford, MA 01757
FAX:            (508) 634-2929
PHONE:        (508) 634-2900 or (800) 222-2699

Walk-ins and Registrations received within 24 hours of the class will have an additional $10.00 charge added to the course fee. 


We accept checks and Mastercard, Visa and American Express credit cards.  Please see the Registration Form for details.  Tuition is due with your registration form.  Tuition will vary depending upon the course you are taking.  Please note that there are separate fees — one for MAIA members and one for non-members.


Heather Kramer, CIC, Vice President of Training, is available to assist you in planning your educational path. For over fifteen years, Heather has been assisting independent agents with their career planning and professional training.

MAIA would like to offer you an opportunity to utilize her knowledge and expertise. Whether you own, manage or work in an agency, we urge you to meet with Heather and work with her to custom design an individual educational plan for you and/or every member of your agency team.

Please contact Heather Kramer, CIC, Vice President of Training at 800/222-2699 or

Cancellation/Transfer Policy

All classes are subject to cancellation fees.  Please call the Education Department at (800) 222-2699 or (508) 634-2900 for specific course cancellation policies.

Americans with Disabilities Act (ADA)

In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability and to make any special request for accommodation of that disability.  Please submit your request at least 3 weeks prior to the course you wish to attend.

Tax Deduction of Expenses

An income tax deduction may be allowed for expenses of professional education (including registration fees, travel, meals and lodging) undertaken to maintain and improve professional skills.  Please consult your tax advisor.   


The state of Massachusetts as contracted with Thomson Prometric to track the continuing education in our state.  The processing fee, $.50 per CE credit, is included in your course registration (except for CIC and CISR which processes their fees with a separate form that is handed out at the class).  If you are a licensed producer who needs continuing education credit, YOU MUST INDICATE THIS TO US ON YOUR REGISTRATION FORM and CHECK OFF THE APPROPRIATE BOX ON THE CLASS ROSTERS.  You must supply us with your Producer License number because the state and Thomson Prometric will track your license via that number.  If you do not indicate to us that you need CE, or you do not furnish us with your Producer License number, we will not be able to submit the credits on your behalf.

All CE courses also require that all participants present a photo I.D. during the registration process for the class.

Many of the courses offered are approved by the Massachusetts Division of Insurance.  Please note that the number of approved continuing education units (CEUs) varies from course to course.

The state requires that all registrants attend each course in its entirety to receive continuing education credits.  Partial credit is not given for partial attendance.  Late arrivals will not receive any continuing education credits.


Effective August 1, 2005, the Commonwealth of Massachusetts' Division of Insurance will allow licensees to repeat a course after a period of three years.  Unless a course has been given a new CE approval number, you cannot receive CE credit for attending the same class within a three (3) year period of time.