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Certified Insurance Service Representative (CISR)

RESTRUCTURED for 2013!
We are pleased to announce that the Certified Insurance Service Representative (CISR) program has been restructured to give you a choice and additional learning opportunities
in the commercial lines and personal lines subject areas as well as new course offerings in life & health and risk management. The CISR designation program will now include 9 course offerings. You will need to pass 5 of the 9 courses to earn the CISR designation!

The Revised & New CISR Courses are:
COMMERCIAL LINES:
Commercial Casualty I Essentials of Legal Liability, Commercial General Liability, Additional Insureds**
Commercial Casualty II Business Auto, Workers' Compensation, Excess Liability**
Commercial Property Commercial Property, Time Element, Commercial Inland Marine
PERSONAL LINES:
Personal Auto Personal Auto
Personal Residential Homeowners
Personal Lines Miscellaneous Watercraft**, Recreational Vehicles**, Business Activities**, Personal Umbrella/Excess
RELATED PROFESSIONAL TOPICS:
Agency Operations Agency Operations (Major Revision)
*Life & Health Essentials Life & Health Concepts**
*Elements of Risk Management The Risk Management Process & Concepts**
Some Common Questions *New Courses
** New Topics
Question: If I have already taken the Commercial Casualty (CISR IC) part of the 5 part series, what other topics can I take to complete the designation?
Answer: You may take either one of new casualty courses, Commercial Casualty I (CISR 1IC) or Commercial Casualty II (CISR 2IC).
   
Question: To follow up on the previous question, during the transition period when some people may have taken some of the 5 part series, can I take all 3 commercial casualty courses (CISR IC, 1IC and 2IC) to earn the designation?
Answer: No, only 2 of the 3 may be used (any combination of the 3) to earn the designation, for example, CISR IC + either CISR 1IC or CISR 2IC; or
CISR 1IC and CISR 2IC.
   
Question: Are there any of the 9 courses that are mandatory to earn the designation?
Answer: None of the courses are mandatory. The participant may select any 5 of the 9 courses to earn the designation.

The CISR program is a practical program that stresses the understanding and analysis of risks and exposures. A student should have a basic knowledge of insurance.  The CISR program consists of 5 one-day courses that cover all phases of the CSR's daily work. They are as follows: Agency Operations, Commercial Casualty I, Commercial Casualty II, Commercial Property, Personal Auto, Personal Residential, Personal Lines Miscellaneous, Life & Health Essentials and Elements of Risk Management.
  • You must take 5 out of the 9 courses to earn your designation.
  • You may take the courses in any order. Each course is followed by a one-hour exam.
  • Anyone may attend the courses and receive the CEUs without taking the exam. However, if you wish to attain the designation, you must pass each of the 5 exams.
  • To earn the CISR designation you must successfully complete the program and pass the exams within three calendar years following the passage of the first exam.

    The state requires that all registrants attend a class in its entirety to receive continuing education credits (CEUs). Partial credit is not given for partial attendance.
    LATE ARRIVALS WILL NOT RECEIVE ANY CEUs.
TUITION: $155.00/member $155.00/non-member
For all CISR programs, if your state charges a CE fee, you must pay this additional charge by check or credit card at the class.
REGISTRATION: 7:30 a.m.
CLASS TIME: 8:00 a.m. to 4:00 p.m.
EXAM: 4:00 p.m. to 5:00 p.m.
You do not need to take or pass the exam to receive CEUs. The state requires that all registrants attend each course in its entirety to receive CEUs. Partial credit is not given for partial attendance and late arrivals will not receive any CEUs.

Photo ID: You must present a photo ID to the registrar at all program locations.

Cancellation/Refund Policy: There will be a $55.00 penalty fee if we are not notified in advance of three (3) working days of the scheduled class. Failure to cancel will result in loss of full registration fee.

Late Registrant/Walk-in Fee: A $10 charge will be added to all walk-ins and registrations received within 24 hours of the class. Please call 48 hours in advance to ensure availability.

Online Opportunity. . .Attend our CISR courses in the classroom or go online -- the choice is yours! Anytime you have access to the Internet, class is in session. To find out how to take a CISR course online, call 800-633-2165 or go to www.cisr-edu.com

Check it out...
The William T. Hold Seminars are Open to the Public!
Registration Options

We've implemented a secure system for registration and now only accept credit cards for web registrations.


      
REGISTER BY PHONE:
800-742-6363
800-222-2699
508-634-2900

REGISTER BY FAX:
508-634-2929


Commercial Lines

Commercial Casualty I - CGL, Additional Insureds
This course strengthens your ability to have productive, assured interactions with your commercial customers in the area of commercial casualty exposures and coverages. You will improve your understanding of legal liability and what creates liability exposures. The focus of this course is the Commercial General Liability Coverage Form. This course also addresses additional insured exposures and the coverage available to meet these needs.

Topics:
  • Essentials of Legal Liability
  • CGL Introduction
  • Commercial General Liability Coverage Parts
  • CGL Other Provisions
  • Additional Insureds

Finished for 2013 - Call Association Eduation at 1-800-222-2699 for future scheduling.



Commercial Casualty II - BAP, WC, Excess Liability
This course, like Commercial Casualty I, strengthens your ability to have productive, assured interactions with your commercial customers in the area of commercial casualty exposures and coverages. In this course the focus is the Business Auto Policy, the Workers Compensation Policy and Excess Liability Policies. You will improve your understanding in each of these areas.

Topics:
  • Business Auto Exposures and Coverages
  • Workers Compensation & Employers Liability Insurance Policy
  • Commercial Umbrella and Excess Liability Policies

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
8/1/13 247208 247208 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Warwick, RI 8
8/7/13 247209 247209 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Hyannis, MA 7
8/8/13 247210 247210 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Leominster, MA 7
8/12/13 247211 247211 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Burlington, VT 8
8/13/13 247212 247212 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Milford, MA 7
8/15/13 247213 247213 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability South Portland, ME 8
8/20/13 247214 247214 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Chicopee, MA 7
8/20/13 247215 247215 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Lenox, MA 7
8/22/13 247216 247216 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Tewksbury, MA 7
8/22/13 247217 247217 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Westport, MA 7
8/28/13 247218 247218 CISR Commercial Casualty II-Bus Auto, WC & Excess Liability Randolph, MA 7
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Commercial Property
Commercial property insurance is one of your business customers' greatest concerns. You'll improve your cross-selling abilities with up-to-date knowledge of commercial property coverage, and reduce E&O exposures. This course gives you the skills to address these issues with greater ease and confidence.

Topics:
  • Fundamentals of Commercial Property Insurance
  • Building and Personal Property Coverage Form
  • Causes of Loss Forms
  • Basics of Time Element Insurance
  • Basics of Commercial Inland Marine Insurance

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
10/1/13 247231 247231 CISR Commercial Property Warwick, RI 8
10/1/13 247228 247228 CISR Commercial Property South Portland, ME 8
10/2/13 247229 247229 CISR Commercial Property Milford, MA 7
10/2/13 247230 247230 CISR Commercial Property Tewksbury, MA 7
10/3/13 247232 247232 CISR Commercial Property Leominster, MA 7
10/3/13 247233 247233 CISR Commercial Property Westport, MA 7
10/10/13 247234 247234 CISR Commercial Property Burlington, VT 8
10/15/13 247235 247235 CISR Commercial Property Chicopee, MA 7
10/16/13 247236 247236 CISR Commercial Property Randolph, MA 7
10/17/13 247237 247237 CISR Commercial Property Hyannis, MA 7
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Personal Lines

Personal Auto
After taking this course, you will be able to assist your clients in identifying their exposures and more effectively advise them in the processes of analyzing, obtaining, and modifying their personal automobile policies.

Topics:

  • Introduction to the Personal Auto Policy
  • Liability Coverages
  • Medical Payments Coverage
  • Uninsured/Underinsured Motorists Coverage
  • Coverage for Damage to Your Auto
  • Provisions

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
9/3/13 247263 247263 CISR Personal Auto Milford, MA 8
9/5/13 247264 247264 CISR Personal Auto White River Junction, VT 8
9/10/13 247265 247265 CISR Personal Auto Plymouth, MA 8
9/12/13 247266 247266 CISR Personal Auto Nashua, NH 8
9/12/13 247267 247267 CISR Personal Auto Taunton, MA 8
9/17/13 247268 247268 CISR Personal Auto Northampton, MA 8
9/19/13 247269 247269 CISR Personal Auto Peabody, MA 8
9/19/13 247270 247270 CISR Personal Auto Sturbridge, MA 8
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Personal Residential
This course gives you the expertise you need to guide your customers through the often complex and confusing process of purchasing homeowners insurance - and help them make decisions that insure their most valuable assets.

Topics:

  • Introduction to the Homeowners Policy
  • Homeowners Policy Section I
  • Homeowners Policy Section II
  • Tenants, Unit-Owners, and the Dwelling Policy

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
5/20/13 247289 247289 CISR Personal Residential Tewksbury, MA 8
5/30/13 247290 247290 CISR Personal Residential Warwick, RI 8
10/31/13 247291 247291 CISR Personal Residential White River Junction, VT 8
11/5/13 247292 247292 CISR Personal Residential Lenox, MA 8
11/13/13 247293 247293 CISR Personal Residential Northampton, MA 8
11/14/13 247294 247294 CISR Personal Residential Plymouth, MA 8
11/19/13 247295 247295 CISR Personal Residential Nashua, NH 8
11/19/13 247296 247296 CISR Personal Residential Taunton, MA 8
11/20/13 247297 247297 CISR Personal Residential Milford, MA 8
11/21/13 247298 247298 CISR Personal Residential Peabody, MA 8
11/21/13 247299 247299 CISR Personal Residential Sturbridge, MA 8
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Personal Lines Miscellaneous
This course addresses the exposures created by watercraft, recreational vehicles, and business activities often encountered when working with personal lines clients. Prompting your client to identify these exposures is crucial, because the ISO Homeowners and ISO Personal Auto Programs provide only very limited coverage. You will be better able to design the appropriate coverage for these exposures. The course will also provide an analysis of the important coverage offered through personal umbrella or excess liability policies.

Topics:

  • Watercraft Exposures & Coverages
  • Recreational Vehicles
  • Business Activities of Personal Lines Clients
  • Personal Umbrella/Excess Liability

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
12/3/13 247271 247271 CISR Personal Lines- Miscellaneous Chicopee, MA S
12/3/13 247272 247272 CISR Personal Lines- Miscellaneous Hyannis, MA S
12/5/13 247273 247273 CISR Personal Lines- Miscellaneous Tewksbury, MA S
12/10/13 247274 247274 CISR Personal Lines- Miscellaneous Leominster, MA S
12/11/13 247275 247275 CISR Personal Lines- Miscellaneous Randolph, MA S
12/17/13 247276 247276 CISR Personal Lines- Miscellaneous Burlington, VT S
12/17/13 247277 247277 CISR Personal Lines- Miscellaneous Warwick, RI S
12/17/13 247278 247278 CISR Personal Lines- Miscellaneous Westport, MA S
12/19/13 247279 247279 CISR Personal Lines- Miscellaneous Milford, MA S
12/19/13 247280 247280 CISR Personal Lines- Miscellaneous South Portland, ME 8
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State
Related Professional Topics

Agency Operations
This course helps make you an indispensable team player in any insurance agency. As you work with colleagues and customers, you will do so with enhanced self-assurance and a greater understanding of the dynamics within insurance organizations. Also, understanding how agencies operate is essential training for both insurance agency and company personnel.

Topics:
  • Legal & Ethical Requirements
  • The Insurance Agency
  • The Insurance Industry and Marketplace
  • Communication
  • Agency Workflow
  • Account Management
  • Errors & Omissions

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
6/5/13 247191 247191 CISR Agency Operations Northampton, MA 8
6/6/13 247192 247192 CISR Agency Operations Milford, MA 8
6/11/13 247193 247193 CISR Agency Operations Lenox, MA 8
6/12/13 247194 247194 CISR Agency Operations Peabody, MA 8
6/19/13 247195 247195 CISR Agency Operations Taunton, MA 8
6/20/13 247196 247196 CISR Agency Operations Sturbridge, MA 8
6/26/13 247197 247197 CISR Agency Operations Nashua, NH 8
6/26/13 247198 247198 CISR Agency Operations Plymouth, MA 8
6/27/13 247199 247199 CISR Agency Operations White River Junction, VT 8
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Life & Health Essentials
This course will help build a better understanding of what your clients need to know about life and health insurance. Explaining the benefits of having the proper life and health insurance is key to the financial wellbeing of your clients’ families and businesses. Be better prepared to answer questions about analyzing the need for and placement of life insurance. Health insurance includes a diverse assortment of policies, from medical expense coverage to vision care and dental coverage, plus a variety of delivery systems and health plans designed to manage the high cost of care.

Topics:

  • Introduction to Life Insurance
  • Term Insurance
  • Permanent Life Insurance
  • Health Insurance Concepts
  • Consumer Driven Plans

Not Offered in 2013 - Call Association Education at 1-800-222-2699 for future scheduling.


Elements of Risk Management
Insurance professionals need training in the risk management process for two reasons.
First, insurance is an integral part of their client's overall risk management program. Second, services provided by carriers, agencies and brokerages are often significant items in the organization's cost of risk. In this eight-hour course we will cover each of the five powerful steps in this process, which protects not only the organization's assets, but also its mission and its brand.

Topics Include:
  • The Risk Management Process & Risk Terms
  • Risk Identification
  • Risk Analysis
  • Risk Control
  • Risk Finance
  • Risk Administration

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
7/16/13 247238 247238 CISR Elements of Risk Management Milford, MA S
7/23/13 247240 247240 CISR Elements of Risk Management Peabody, MA S
7/24/13 247241 247241 CISR Elements of Risk Management Randolph, MA S
7/31/13 247239 247239 CISR Elements of Risk Management Chicopee, MA S
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Registration Form
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Agency/Company:  
Street:  
City, State, Zip:  
Phone:  
e-mail:
 
Class Date:  
Location:
  
GL Number:  
Class Topic:
  
PAYMENT OPTIONS:
Make check payable to: MAIA, 91 Cedar Street, Milford, MA 01757
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  Mail to MAIA or Fax to (508) 634-2929. . . . . . . . . . . . . . . .Thank you for your business!