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Certified Insurance Service Representative (CISR)

The Certified Insurance Service Representative (CISR) program is a practical program that stresses the understanding and analysis of risks and exposures. A student should have a basic knowledge of insurance.  The CISR program consists of 5 one-day courses that cover all phases of the CSR's daily work. They are as follows: Agency Operations, Commercial Casualty, Commercial Property, Personal Auto and Personal Residential.  You may take the courses in any order.Each course is followed by a one-hour exam.  Anyone may attend the courses and receive the CEUs without taking the exam. However, if you wish to attain the designation, you must pass each of the 5 exams. To earn the CISR designation you must successfully complete the program and pass the exams within three calendar years following the passage of the first exam.

The state requires that all registrants attend a class in its entirety to receive continuing education credits (CEUs). Partial credit is not given for partial attendance. LATE ARRIVALS WILL NOT RECEIVE ANY CEUs.

TUITION: $155.00/member $155.00/non-member
REGISTRATION: 7:30 a.m.
CLASS TIME: 8:00 a.m. to 4:00 p.m.
EXAM: 4:00 p.m. to 5:00 p.m.
You do not need to take or pass the exam to receive CEUs. The state requires that all registrants attend each course in its entirety to receive CEUs. Partial credit is not given for partial attendance and late arrivals will not receive any CEUs.

Photo ID: You must present a photo ID to the registrar at all program locations.

Cancellation Policy: There will be a $55.00 penalty fee if we are not notified in advance of three (3) working days of the scheduled class. Failure to cancel will result in loss of full registration fee.
Late Registrant/Walk-in Fee: A $10 charge will be added to all walk-ins and registrations received within 24 hours of the class. Please call 48 hours in advance to ensure availability.

Online Opportunity. . .Attend our CISR courses in the classroom or go online -- the choice is yours! Anytime you have access to the Internet, class is in session. To find out how to take a CISR course online, call 800-663-2165 or go to www.cisr-edu.com

Advanced Coursework...
CISR William T. Hold Seminars

Registration Options


We've implemented a secure system for registration and now only accept credit cards for web registrations.
      Verisign Secure Site
REGISTER BY PHONE:
800-742-6363
800-222-2699
508-634-2900...NEW!

REGISTER BY FAX:
508-634-2929...NEW!

Agency Operations
Learn the important functions of an independent agency. We will cover: How to develop professional relationships; An in-depth look at binding insurance, claims processing, certificates of insurance, renewals, cancellations & billing; and the legal aspects of what you do. Attendance at a CISR Agency Operations class may qualify you to earn an E&O premium credit. Check with your individual carrier (Reliance National, SAFECO, or Utica).


DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
6/3/10 244099 244099 CISR Agency Operations White River Junction, VT 8
6/7/10 244100 244100 CISR Agency Operations Lenox, MA 8
6/8/10 244101 244101 CISR Agency Operations Plymouth, MA 8
6/9/10 244109 244109 CISR Agency Operations Northampton, MA 8
6/10/10 244103 244103 CISR Agency Operations Milford, MA 8
6/15/10 244104 244104 CISR Agency Operations Peabody, MA 8
6/17/10 244105 244105 CISR Agency Operations Manchester, NH 8
6/17/10 244106 244106 CISR Agency Operations Taunton, MA 8
6/22/10 244107 244107 CISR Agency Operations Sturbridge, MA 8
11/29/10 244102 244102 CISR Agency Operations Burlington, VT 8
12/1/10 244110 244110 CISR Agency Operations Warwick, RI 8
12/2/10 244108 244108 CISR Agency Operations S Portland, ME 8
12/8/10 244111 244111 CISR Agency Operations Tewksbury, MA 8
12/14/10 244112 244112 CISR Agency Operations Hyannis, MA 8
12/14/10 244113 244113 CISR Agency Operations Leominster, MA 8
12/15/10 244114 244114 CISR Agency Operations Springfield, MA 8
12/15/10 244115 244115 CISR Agency Operations Westport, MA 8
12/16/10 244116 244116 CISR Agency Operations Randolph, MA 8
12/16/10 244117 244117 CISR Agency Operations Milford, MA 8
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Commercial Casualty
Uncover the building blocks of Commercial Casualty Insurance. We will cover: liability in the CGL policy; the differences between occurrence and claims-made claims; an overview of workers’ compensation insurance; an overview of the commercial auto policy; and important endorsements.

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
2/9/10 244121 244121 CISR Commercial Casualty Plymouth, MA 8
2/17/10 244122 244122 CISR Commercial Casualty Taunton, MA 8
2/23/10 244123 244123 CISR Commercial Casualty Sturbridge, MA 8
2/24/10 244124 244124 CISR Commercial Casualty Northampton, MA 8
2/25/10 244125 244125 CISR Commercial Casualty Milford, MA 8
8/5/10 244127 244127 CISR Commercial Casualty Warwick, RI 8
8/10/10 244128 244128 CISR Commercial Casualty Hyannis, MA 8
8/11/10 244129 244129 CISR Commercial Casualty Randolph, MA 8
8/11/10 244130 244130 CISR Commercial Casualty Milford, MA 8
8/11/10 244126 244126 CISR Commercial Casualty Lenox, MA 8
8/12/10 244131 244131 CISR Commercial Casualty Springfield, MA 8
8/17/10 244132 244132 CISR Commercial Casualty Burlington, VT 8
8/18/10 244133 244133 CISR Commercial Casualty Leominster, MA 8
8/19/10 244134 244134 CISR Commercial Casualty S Portland, ME 8
8/24/10 244135 244135 CISR Commercial Casualty Tewksbury, MA 8
8/25/10 244136 244136 CISR Commercial Casualty Westport, MA 8
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Commercial Property
The essentials of Commercial Property Insurance will be addressed.  We will cover: an in-depth analysis of the coverage including buildings and contents; endorsements; and how the Commercial Lines Marine Policy compliments the Commercial Property Policy.

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
3/31/10 244137 244137 CISR Commercial Property Sturbridge, MA 8
3/31/10 244138 244138 CISR Commercial Property Taunton, MA 8
4/1/10 244139 244139 CISR Commercial Property Wakefield, MA 8
4/6/10 244140 244140 CISR Commercial Property White River Junction, VT 8
4/12/10 244141 244141 CISR Commercial Property Milford, MA 8
4/13/10 244142 244142 CISR Commercial Property Portsmouth, NH 8
4/14/10 244143 244143 CISR Commercial Property Northampton, MA 8
4/14/10 244144 244144 CISR Commercial Property Plymouth, MA 8
4/15/10 244145 244145 CISR Commercial Property Lenox, MA 8
9/30/10 244146 244146 CISR Commercial Property Milford, MA 8
10/5/10 244147 244147 CISR Commercial Property Warwick, RI 8
10/7/10 244148 244148 CISR Commercial Property Leominster, MA 8
10/8/10 244149 244149 CISR Commercial Property Burlington, VT 8
10/13/10 244150 244150 CISR Commercial Property Tewksbury, MA 8
10/15/10 244151 244151 CISR Commercial Property S Portland, ME 7
10/19/10 244152 244152 CISR Commercial Property Randolph, MA 8
10/21/10 244153 244153 CISR Commercial Property Hyannis, MA 8
10/25/10 244154 244154 CISR Commercial Property Westport, MA 8
10/26/10 244155 244155 CISR Commercial Property Springfield, MA 8
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Personal Auto
Let’s analyze coverage in the Personal Auto Policy. We will cover liability, medical payments, uninsured motorists and physical damage coverage provided in the policy plus important endorsements.

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
3/1/10 244172 244172 CISR Personal Auto Hyannis, MA 8
3/2/10 244166 244166 CISR Personal Auto Randolph, MA 8
3/2/10 244167 244167 CISR Personal Auto Burlington, VT 8
3/2/10 244168 244168 CISR Personal Auto Warwick, RI 8
3/4/10 244169 244169 CISR Personal Auto S Portland, ME 7
3/9/10 244170 244170 CISR Personal Auto Springfield, MA 8
3/10/10 244171 244171 CISR Personal Auto Tewksbury, MA 8
3/11/10 244173 244173 CISR Personal Auto Leominster, MA 8
3/18/10 244174 244174 CISR Personal Auto Westport, MA 8
3/23/10 244175 244175 CISR Personal Auto Lenox, MA 8
3/25/10 244176 244176 CISR Personal Auto Milford, MA 8
9/1/10 244177 244177 CISR Personal Auto Milford, MA 8
9/2/10 244178 244178 CISR Personal Auto Northampton, MA 8
9/7/10 244179 244179 CISR Personal Auto White River Junction, VT 8
9/13/10 244180 244180 CISR Personal Auto Plymouth, MA 8
9/14/10 244181 244181 CISR Personal Auto Taunton, MA 8
9/22/10 244182 244182 CISR Personal Auto Wakefield, MA 8
9/23/10 244183 244183 CISR Personal Auto Sturbridge, MA 8
9/30/10 244184 244184 CISR Personal Auto Manchester, NH 8
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Personal Residential
This class sheds new light on the details of the Homeowners Policy.  We will cover: a complete analysis of the Homeowners Policy; a complete analysis of the HO2, HO3, HO6 and all major endorsements; and compare and contrast the Homeowners Policy with the Dwelling Fire Policy.


DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
5/5/10 244185 244185 CISR Personal Residential Burlington, VT 8
5/18/10 244187 244187 CISR Personal Residential Westport, MA 8
5/19/10 244188 244188 CISR Personal Residential Hyannis, MA 8
5/19/10 244189 244189 CISR Personal Residential Milford, MA 8
5/20/10 244190 244190 CISR Personal Residential Leominster, MA 8
5/21/10 244186 244186 CISR Personal Residential Warwick, RI 8
5/25/10 244191 244191 CISR Personal Residential Springfield, MA 8
5/26/10 244192 244192 CISR Personal Residential Randolph, MA 8
5/26/10 244193 244193 CISR Personal Residential S Portland, ME 8
6/1/10 244194 244194 CISR Personal Residential Tewksbury, MA 8
11/2/10 244195 244195 CISR Personal Residential White River Junction, VT 8
11/3/10 244196 244196 CISR Personal Residential Lenox, MA 8
11/8/10 244197 244197 CISR Personal Residential Milford, MA 8
11/9/10 244198 244198 CISR Personal Residential Wakefield, MA 8
11/10/10 244199 244199 CISR Personal Residential Northampton, MA 8
11/16/10 244200 244200 CISR Personal Residential Sturbridge, MA 8
11/17/10 244201 244201 CISR Personal Residential Plymouth, MA 8
11/18/10 244202 244202 CISR Personal Residential Portsmouth, NH 8
11/18/10 244203 244203 CISR Personal Residential Taunton, MA 8
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

 
Massachusetts Association of Insurance Agents
91 Cedar Street, Milford, MA 01757
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