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P&C, PL and LAH Licensing Programs Our licensing programs are a combination of self-study and classroom review...
Certified Insurance Service Representative (CISR) Program Top-quality professional training seminars
Certified Professional in Personal Lines (CPPL) Designation Managed Competition has changed the way PL Account Managers do business...
Streaming Live.../Classroom CE Check out our new programs for 2012!
FLOOD A course designed to meet FEMA's requirements...
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Online Courses...from MERG (without CE)
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In this "virtual classroom," new employees log on to the course via
the computer each week to get the training they need. There’s no
travel, no interruption to daily agency activity and, most importantly, no time
out of the office. Your new hire can connect with other rookies, bounce
questions off the facilitator, and learn about critical service and communication
skills in manageable pieces in the comfort of their home or office! Students
will need a desktop PC with Windows technology, a modem and Internet access with
Cancellation Policy: Any cancellation
received prior to the scheduled class will receive a full refund. Any
received the week of the scheduled class will be subject to a $50.00
fee and any received after the scheduled class will forfeit entire fee.
| Online Opportunity. . . Attend our CISR courses
in the classroom or go online -- the choice is yours! Anytime you have access
to the Internet,
class is in session. To find out how to take a CISR course
online, call 800/663-2165 or go to www.cisr-edu.com |
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REGISTRATION OPTIONS
We've
implemented a secure system for registration and now only accept credit cards
for web registrations.
REGISTER BY PHONE:
800-742-6363
800-222-2699
508-634-2900
REGISTER BY
FAX:
508-634-2929
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This
program is designed for unlicensed employees with less than 12 months
experience in the agency. Through this "virtual classroom,"
your new hire will gain a greater understanding of the insurance industry
to supplement the on-the-job experience received in the first few months
with your agency.
1. We will build a
foundation of knowledge about insurance;
2. Explore the big picture of insurance, including terms and key concepts;
3. Discover how the agency delivers service to customers; and
4. Teach the importance of E&O prevention techniques.
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FEES: |
$235.00/member...includes
text
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$285.00/non-member...includes
text |
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DATE |
MEMBERS |
NON-MEMBERS |
CLASS NAME |
CITY |
CEUs |
| 6/11/12 |
246038 |
246038 |
On-Line New Agency Employee |
Online |
0 |
| 7/9/12 |
246039 |
246039 |
On-Line New Agency Employee |
Online |
0 |
| 8/13/12 |
246040 |
246040 |
On-Line New Agency Employee |
Online |
0 |
| 9/10/12 |
246041 |
246041 |
On-Line New Agency Employee |
Online |
0 |
| 10/8/12 |
246042 |
246042 |
On-Line New Agency Employee |
Online |
0 |
| 11/12/12 |
246043 |
246043 |
On-Line New Agency Employee |
Online |
0 |
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State
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program is an excellent follow-up to the New Employee Orientation Course,
but it can also be used as a stand alone course. This course is designed
for unlicensed employees with less than 12 months experience in an
agency!
1. Students will learn
how to develop relationships through active listening;
2. Take ownership of the customer’s problem;
3. Speak positively in negative situations;
4. Help confused or irate customers;
5. Clarify expectations and confirm work plans;
6. Minimize E&O risk through proper documentation; and
7. Explore the workflows within the agency to understand tasks.
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FEES: |
$235.00/member...includes
text
|
$285.00/non-member...includes
text |
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DATE |
MEMBERS |
NON-MEMBERS |
CLASS NAME |
CITY |
CEUs |
| 6/11/12 |
246045 |
246045 |
On-Line New Agency Employee Delivering Qlty Service |
Online |
0 |
| 10/8/12 |
246046 |
246046 |
On-Line New Agency Employee Delivering Qlty Service |
Online |
0 |
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State
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For
employees with 3-9 months experience
The Personal Lines
Coverage Basics Curriculum includes:
Week 1: Introduction to Property Insurance
Week 2: Introduction to Liability Insurance
Week 3: Dwelling Insurance
Week 4: Homeowners Insurance
Week 5: Personal Auto Insurance
Week 6: Miscellaneous Personal Insurance
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FEES: |
$255.00/member...includes
text
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$305.00/non-member...includes
text |
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DATE |
MEMBERS |
NON-MEMBERS |
CLASS NAME |
CITY |
CEUs |
| 7/9/12 |
246050 |
246050 |
On-Line New Employee Coverage Series PL Basics |
Online |
0 |
| 9/10/12 |
246051 |
246051 |
On-Line New Employee Coverage Series PL Basics |
Online |
0 |
| 11/12/12 |
246052 |
246052 |
On-Line New Employee Coverage Series PL Basics |
Online |
0 |
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State
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For
employees with 6-12 months experience
The
time "on-line" will be less than 1 hour weekly. Work can be
completed off-line, then pasted in on-line. Time to complete the course
is 3 hours max. per week!
This
is what will be expected of you:
- Read
a chapter and/or an e-lecture.
- Perform
at least one activity in the week, using the agency as a "learning
lab." The activities send you into the agency as a proactive learner,
observing procedures and asking questions.
- Post your observations
about the activity.
- Participate in
a discussion question weekly with classmates and the facilitator.
- Take occasional
quizzes and a final exam.
The Commercial Lines Coverage Basics Curriculum includes:
Week 1: The Commercial Package Policy & the Business Owners Policy
Week 2: Commercial Property Insurance
Week 3: Ocean & Inland Marine Insurance
Week 4: Commercial General Liability
Week 5: Commercial Auto Insurance
Week 6: Commercial Crime Insurance
Week 7: Workers’ Compensation
Week 8: Miscellaneous Commercial Insurance
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FEES: |
$255.00/member...includes
text
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$305.00/non-member...includes
text |
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DATE
|
MEMBERS
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NON-MEMBERS
|
CLASS NAME
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CITY
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CEUs
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| 6/11/12 |
246055 |
246055 |
On-Line New Employee Coverage Series CL Basics |
Online |
0 |
| 8/13/12 |
246056 |
246056 |
On-Line New Employee Coverage Series CL Basics |
Online |
0 |
| 10/8/12 |
246057 |
246057 |
On-Line New Employee Coverage Series CL Basics |
Online |
0 |
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State
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