A Multiple-day, Entry-level, In-depth Training & Applications Certificate Course
for New Agency Employees...

with Irene Morrill, CPCU, CIC, CRM, LIA, CPIW, CRIS, ARM
Vice President of Technical Affairs, MAIA

In 2011, this personal lines training course will be held 16 different days at MAIA's Training Center in Milford (9/01, 9/06, 9/08, 9/12, 9/14, 9/16, 9/19, 9/21, 9/23, 9/26, 9/27, 9/30, 10/03, 10/05, 10/11 and 10/13) so your employee can use his/her knowledge back at the agency!

The program was developed to train a newly hired employee or cross-train an employee to be insurance literate, functional, confident and service-oriented!

This is MORE than just a lecture. This multiple-day seminar is designed to provide “hands-on” practical application. Coverage will be discussed and practiced in an “account-rounding,” exposure analysis method. Each participant will work on his or her own, instilling individual growth, and work in a group to learn how to foster a team environment and attitude. Customer service will be addressed throughout the course in regards to appropriate attitude as well as insurance expertise.

TUITION:	$980.00/member	$1,610.00/non-member
REGISTRATION:	8:30 a.m.
CLASS TIME:	9:00 a.m. to 4:00 p.m.

Cancellation Policy: There will be a $150 cancellation fee if we are not notified within 14 business days. Once class has started, 1-3 Days prorated refund; Day 4 and after, no refund. Please call Association Education at 1-800-222-2699 or email info@massagent.com