Education Information You Requested from MAIA

Seven Steps to Personal Lines Success

The Seven Steps to Personal Lines Success is a well rounded series of STEP classes to enchance every agent's knowledge and understanding of personal lines insurance products.

TUITION: $95.00/member $190.00/non-member

REGISTRATION: 8:30 a.m.

CLASS TIME: 9:00 a.m. to 4:00 p.m.

EXAM: 4:00 p.m. to 5:00 p.m.

The exam is optional. You will receive the CEUs without taking the exam. You are required to take and pass the exam if you want to receive the certificate.

Photo ID: You must present a photo ID to the registrar at all program locations.

Cancellation Policy: There will be a $35.00 penalty fee if we are not notified within three (3) working days of the scheduled class. Failure to cancel will result in loss of full registration fee. Please call 48 hours in advance to ensure availability. A $10 charge will be added to all walk-ins and registrations received within 24 hours of the class.

Step #1 - Homeowners Policy

When was the last time you really read the homeowners (HO) policy? We’ll do a complete overview of the HO policy, including all of the changes that have come down through ALL of the edition dates. Everyone should start on a level playing field. This may be your "Intro" course to the HO policy or a great "refresher" one.

Finished for 2008 - Call Association Education at 1-800-222-2699 for future scheduling.

Step #2 - MA Personal Auto Policy

The Personal Auto Policy (PAP) can be the "bread and butter" for many agencies! Gain a solid understanding of the coverages provided under this widely sold policy. Whether you’re an "old pro" at personal auto — or not — you must complete this course to become a "Proven Personal Lines Professional".

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
6/5/08	242341	242341	Seven Steps (PL)#2-MA Auto Policy	Taunton, MA	7
6/17/08	242342	242342	Seven Steps (PL)#2-MA Auto Policy	Tewksbury, MA	7
6/25/08	242343	242343	Seven Steps (PL)#2-MA Auto Policy	West Springfield, MA	7
6/27/08	242344	242344	Seven Steps (PL)#2-MA Auto Policy	Framingham, MA	7

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Step #3 - Miscellanous Property Coverage

We’ll take an in-depth look at the:
1. Condominium Policy . . .what you need to consider when selling it, the differences between it and the HO policy and potential E&O problems;
2. Dwelling Fire Policy . . .why you use it, and what it does that the HO policy would not do; and
3. Inland Marine coverages . . when they are used and coverages provided.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
8/14/08	242345	242345	Personal Lines Step #3-Misc Property Coverage	Tewksbury, MA	7
8/20/08	242346	242346	Personal Lines Step #3-Misc Property Coverage	Taunton, MA	7
8/26/08	242347	242347	Personal Lines Step #3-Misc Property Coverage	West Springfield, MA	7
8/27/08	242348	242348	Personal Lines Step #3-Misc Property Coverage	Framingham, MA	7

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Step #4 - Boats, Flood & Personal Umbrella

We’ve got three great topics to cover:
1. Boat & Yacht Policies . . .you’ll enjoy a lively discussion on the important issues, concepts and coverages provided in these policies;
2. Flood . . .let’s take a close look at the coverages found under the Dwelling Flood Form, flood eligibility requirements and other important issues; and
3. Personal Umbrella Policy . . .we’ll compare important issues and usual conditions & provisions.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
10/1/08	242329	242329	Personal Lilnes Step #4-Boats, Flood & Per Umbrella	Tewksbury, MA	7
10/2/08	242330	242330	Personal Lilnes Step #4-Boats, Flood & Per Umbrella	West Springfield, MA	7
10/7/08	242331	242331	Personal Lilnes Step #4-Boats, Flood & Per Umbrella	Framingham, MA	7
10/10/08	242332	242332	Personal Lilnes Step #4-Boats, Flood & Per Umbrella	Taunton, MA	7

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Step #5 - Issues & Problems In The HO Policy

When you reach STEP 5, you’re over the hump! We’ll discuss:
1. How to understand the "ordinance or law" exclusion, E&O problems for agents, & how to provide coverage;
2. How to suggest the new ISO "Additional Limits of Insurance" endorsement which provides the answer to the "guaranteed replacement cost" issue; and
3. The "business issue" to see what’s excluded, what’s covered and available endorsements.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
12/9/08	242349	242349	Seven Steps (PL)#5-Issues HO	Tewksbury, MA	7
12/16/08	242350	242350	Seven Steps (PL)#5-Issues HO	West Springfield, MA	7
12/17/08	242351	242351	Seven Steps (PL)#5-Issues HO	Taunton, MA	7
12/18/08	242352	242352	Seven Steps (PL)#5-Issues HO	Framingham, MA	7

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Step #6 - Issues & Problems In MA Personal Auto Policy & A Personal Lines Case Study

Come armed with questions on the Personal Auto Policy (PAP). We’ll discuss:
1. What "furnished for regular use" means and the "public or livery use" issue; and
2. How do you adequately cover the equipment on customized vehicles; and
3. The problems in a complex PAP with a case study of a true-to-life client complete with divorce, remarriage, step children, company cars and business activities.

This step will not be offered in 2008 - Call Association Education at 1-800-222-2699 for future scheduling.

Step #7- Account Development Techniques/E&O Tips & Traps/Personal Lines Claims

You’ve made it to the final step! You know a lot about the coverages, but you need to learn how to round out your client’s account. We’ll show you how to avoid E&O exposures and how to implement some "fast fixes" for important E&O considerations. And finally, we’ll discuss how you can keep those hard earned clients by providing efficient and helpful claims services.

Finished for 2008 - Call Association Education at 1-800-222-2699 for future scheduling.

Registration Form

Name:
Agency/Company:
Street:
City, State, Zip:
Phone:		e-mail:
Class Date:		Location:
GL Number:		Class Topic:
Do You Need CEUs?	Yes No If YES, Social Security Number:
PAYMENT OPTIONS:	Make check payable to: Association Education, 137 Pennsylvania Avenue, Framingham, MA 01701
Credit Card:	Amex Mastercard Visa
Name:
Card Number:
Expiration Date:
Amount:
Signature:
	Mail to MAIA or Fax to (508) 628-5443. . . . . . . . . . . . . . . .Thank you for your business!