Education Information You Requested from MAIA

Certified Insurance Service Representative (CISR)

The Certified Insurance Service Representative (CISR) program is a practical program that stresses the understanding and analysis of risks and exposures.
A student should have a basic knowledge of insurance. The CISR program consists of 5 one-day courses that cover all phases of the CSR's daily work.
They are as follows: Agency Operations, Commercial Casualty, Commercial Property, Personal Auto and Personal Residential. You may take the courses in any order.

Online Opportunity . . .
Attend our CISR courses in the classroom or go online -- the choice is yours! Anytime you have access to the Internet, class is in session. To find out how to take a CISR course online, call 800-663-2165 or go to www.cisr-edu.com

Each course is followed by a one-hour exam. Anyone may attend the courses and receive the CEUs without taking the exam. However, if you wish to attain the designation, you must pass each of the 5 exams. To earn the CISR designation you must successfully complete the program and pass the exams within three calendar years following the passage of the first exam.

The state requires that all registrants attend a class in its entirety to receive continuing education credits (CEUs). Partial credit is not given for partial attendance. LATE ARRIVALS WILL NOT RECEIVE ANY CEUs.

TUITION: $155.00/member $155.00/non-member

REGISTRATION: 7:30 a.m.

CLASS TIME: 8:00 a.m. to 4:00 p.m.

EXAM: 4:00 p.m. to 5:00 p.m.

You do not need to take or pass the exam to receive CEUs. The state requires that all registrants attend each course in its entirety to receive CEUs. Partial credit is not given for partial attendance and late arrivals will not receive any CEUs.

Photo ID: You must present a photo ID to the registrar at all program locations.

Cancellation Policy: There will be a $55.00 penalty fee if we are not notified in advance of three (3) working days of the scheduled class. Failure to cancel will result in loss of full registration fee.
Late Registrant/Walk-in Fee: A $10 charge will be added to all walk-ins and registrations received within 24 hours of the class. Please call 48 hours in advance to ensure availability.

Advanced Coursework...
CISR William T. Hold Seminars

Agency Operations
Learn the important functions of an independent agency. We will cover: How to develop professional relationships; An in-depth look at binding insurance, claims processing, certificates of insurance, renewals, cancellations & billing; and the legal aspects of what you do. Attendance at a CISR Agency Operations class may qualify you to earn an E&O premium credit. Check with your individual carrier (Reliance National, SAFECO, or Utica).

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
6/4/12	246199	246199	CISR Agency Operations	Manchester, NH	8
6/5/12	246200	246200	CISR Agency Operations	White River Junction, VT	7
6/5/12	246201	246201	CISR Agency Operations	Milford, MA	8
6/5/12	246202	246202	CISR Agency Operations	Plymouth, MA	8
6/7/12	246203	246203	CISR Agency Operations	Lenox, MA	8
6/12/12	246204	246204	CISR Agency Operations	Peabody, MA	8
6/19/12	246205	246205	CISR Agency Operations	Taunton, MA	8
6/20/12	246206	246206	CISR Agency Operations	Sturbridge, MA	8
6/21/12	246198	246198	CISR Agency Operations	Northampton, MA	8
12/4/12	246207	246207	CISR Agency Operations	Burlington, VT	7
12/4/12	246208	246208	CISR Agency Operations	Westport, MA	8
12/7/12	246209	246209	CISR Agency Operations	Tewksbury, MA	8
12/11/12	246210	246210	CISR Agency Operations	Leominster, MA	8
12/12/12	246211	246211	CISR Agency Operations	South Portland, ME	8
12/12/12	246212	246212	CISR Agency Operations	Randolph, MA	8
12/13/12	246213	246213	CISR Agency Operations	Hyannis, MA	8
12/13/12	246214	246214	CISR Agency Operations	Chicopee, MA	8
12/13/12	246215	246215	CISR Agency Operations	Milford, MA	8
12/20/12	246216	246216	CISR Agency Operations	Warwick, RI	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Commercial Casualty
Uncover the building blocks of Commercial Casualty Insurance. We will cover: liability in the CGL policy; the differences between occurrence and claims-made claims; an overview of workers’ compensation insurance; an overview of the commercial auto policy; and important endorsements.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
2/8/12	246220	246220	CISR Commercial Casualty	Plymouth, MA	8
2/21/12	246221	246221	CISR Commercial Casualty	Milford, MA	8
2/22/12	246222	246222	CISR Commercial Casualty	Peabody, MA	8
2/22/12	246223	246223	CISR Commercial Casualty	Taunton, MA	8
2/23/12	246224	246224	CISR Commercial Casualty	Northampton, MA	8
8/2/12	246225	246225	CISR Commercial Casualty	Warwick, RI	8
8/7/12	246226	246226	CISR Commercial Casualty	Hyannis, MA	8
8/8/12	246227	246227	CISR Commercial Casualty	Randolph, MA	8
8/9/12	246228	246228	CISR Commercial Casualty	Lenox, MA	8
8/14/12	246229	246229	CISR Commercial Casualty	Burlington, VT	8
8/14/12	246230	246230	CISR Commercial Casualty	Leominster, MA	8
8/14/12	246231	246231	CISR Commercial Casualty	Milford, MA	8
8/16/12	246232	246232	CISR Commercial Casualty	South Portland, ME	8
8/22/12	246233	246233	CISR Commercial Casualty	Tewksbury, MA	8
8/23/12	246234	246234	CISR Commercial Casualty	Westport, MA	8
8/30/12	246235	246235	CISR Commercial Casualty	Chicopee, MA	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Commercial Property
The essentials of Commercial Property Insurance will be addressed. We will cover: an in-depth analysis of the coverage including buildings and contents; endorsements; and how the Commercial Lines Marine Policy compliments the Commercial Property Policy.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
4/3/12	246236	246236	CISR Commercial Property	White River Junction, VT	8
4/3/12	246237	246237	CISR Commercial Property	Northampton, MA	8
4/4/12	246238	246238	CISR Commercial Property	Taunton, MA	8
4/11/12	246239	246239	CISR Commercial Property	Manchester, NH	8
4/12/12	246240	246240	CISR Commercial Property	Lenox, MA	8
4/17/12	246241	246241	CISR Commercial Property	Milford, MA	8
4/18/12	246242	246242	CISR Commercial Property	Plymouth, MA	8
4/19/12	246243	246243	CISR Commercial Property	Sturbridge, MA	8
4/25/12	246244	246244	CISR Commercial Property	Peabody, MA	8
9/19/12	246245	246245	CISR Commercial Property	South Portland, ME	8
10/2/12	246246	246246	CISR Commercial Property	Tewksbury, MA	8
10/2/12	246247	246247	CISR Commercial Property	Warwick, RI	8
10/4/12	246248	246248	CISR Commercial Property	Burlington, VT	8
10/10/12	246249	246249	CISR Commercial Property	Leominster, MA	8
10/16/12	246250	246250	CISR Commercial Property	Randolph, MA	8
10/17/12	246251	246251	CISR Commercial Property	Hyannis, MA	8
10/18/12	246252	246252	CISR Commercial Property	Chicopee, MA	8
10/24/12	246253	246253	CISR Commercial Property	Milford, MA	8
10/30/12	246254	246254	CISR Commercial Property	Westport, MA	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Personal Auto
Let’s analyze coverage in the Personal Auto Policy. We will cover liability, medical payments, uninsured motorists and physical damage coverage provided in the policy plus important endorsements.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
3/6/12	246265	246265	CISR Personal Auto	Chicopee, MA	8
3/7/12	246266	246266	CISR Personal Auto	Leominster, MA	8
3/8/12	246267	246267	CISR Personal Auto	Randolph, MA	8
3/13/12	246268	246268	CISR Personal Auto	Burlington, VT	8
3/14/12	246269	246269	CISR Personal Auto	Tewksbury, MA	8
3/14/12	246270	246270	CISR Personal Auto	Hyannis, MA	8
3/16/12	246272	246272	CISR Personal Auto	South Portland, ME	7
3/20/12	246273	246273	CISR Personal Auto	Lenox, MA	8
3/20/12	246274	246274	CISR Personal Auto	Westport, MA	8
3/21/12	246275	246275	CISR Personal Auto	Milford, MA	8
9/5/12	246276	246276	CISR Personal Auto	Milford, MA	8
9/6/12	246277	246277	CISR Personal Auto	Northampton, MA	8
9/12/12	246278	246278	CISR Personal Auto	Plymouth, MA	8
9/13/12	246279	246279	CISR Personal Auto	Taunton, MA	8
9/14/12	246280	246280	CISR Personal Auto	Peabody, MA	8
9/20/12	246281	246281	CISR Personal Auto	Sturbridge, MA	8
9/25/12	246282	246282	CISR Personal Auto	White River Junction, VT	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Personal Residential
This class sheds new light on the details of the Homeowners Policy. We will cover: a complete analysis of the Homeowners Policy; a complete analysis of the HO2, HO3, HO6 and all major endorsements; and compare and contrast the Homeowners Policy with the Dwelling Fire Policy.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
3/15/12	246271	246271	CISR Personal Auto	Warwick, RI	8
5/9/12	246283	246283	CISR Personal Residential	Westport, MA	8
5/15/12	246284	246284	CISR Personal Residential	Leominster, MA	8
5/16/12	246285	246285	CISR Personal Residential	Milford, MA	8
5/22/12	246286	246286	CISR Personal Residential	South Portland, ME	8
5/23/12	246287	246287	CISR Personal Residential	Randolph, MA	8
5/24/12	246289	246289	CISR Personal Residential	Tewksbury, MA	8
5/29/12	246288	246288	CISR Personal Residential	Burlington, VT	8
5/30/12	246290	246290	CISR Personal Residential	Chicopee, MA	8
5/31/12	246291	246291	CISR Personal Residential	Hyannis, MA	8
5/31/12	246292	246292	CISR Personal Residential	Warwick, RI	8
11/1/12	246293	246293	CISR Personal Residential	White River Junction, VT	8
11/1/12	246294	246294	CISR Personal Residential	Lenox, MA	8
11/6/12	246295	246295	CISR Personal Residential	Sturbridge, MA	8
11/7/12	246296	246296	CISR Personal Residential	Northampton, MA	8
11/13/12	246297	246297	CISR Personal Residential	Manchester, NH	8
11/13/12	246298	246298	CISR Personal Residential	Taunton, MA	8
11/14/12	246299	246299	CISR Personal Residential	Plymouth, MA	8
11/15/12	246300	246300	CISR Personal Residential	Peabody, MA	8
11/28/12	246301	246301	CISR Personal Residential	Milford, MA	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Registration Form

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PAYMENT OPTIONS:	Make check payable to: MAIA, 91 Cedar Street, Milford, MA 01757
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	Mail to MAIA or Fax to (508) 634-2929. . . . . . . . . . . . . . . .Thank you for your business!