Education Information You Requested from MAIA

Certified Insurance Service Representative (CISR)

The Certified Insurance Service Representative (CISR) program is a practical program that stresses the understanding and analysis of risks and exposures.
A student should have a basic knowledge of insurance. The CISR program consists of 5 one-day courses that cover all phases of the CSR's daily work.
They are as follows: Agency Operations, Commercial Casualty, Commercial Property, Personal Auto and Personal Residential. You may take the courses in any order.

Online Opportunity . . .
Attend our CISR courses in the classroom or go online -- the choice is yours! Anytime you have access to the Internet, class is in session. To find out how to take a CISR course online, call 800-663-2165 or go to www.cisr-edu.com

Each course is followed by a one-hour exam. Anyone may attend the courses and receive the CEUs without taking the exam. However, if you wish to attain the designation, you must pass each of the 5 exams. To earn the CISR designation you must successfully complete the program and pass the exams within three calendar years following the passage of the first exam.

The state requires that all registrants attend a class in its entirety to receive continuing education credits (CEUs). Partial credit is not given for partial attendance. LATE ARRIVALS WILL NOT RECEIVE ANY CEUs.

TUITION: $155.00/member $155.00/non-member

REGISTRATION: 7:30 a.m.

CLASS TIME: 8:00 a.m. to 4:00 p.m.

EXAM: 4:00 p.m. to 5:00 p.m.

You do not need to take or pass the exam to receive CEUs. The state requires that all registrants attend each course in its entirety to receive CEUs. Partial credit is not given for partial attendance and late arrivals will not receive any CEUs.

Photo ID: You must present a photo ID to the registrar at all program locations.

Cancellation Policy: There will be a $55.00 penalty fee if we are not notified in advance of three (3) working days of the scheduled class. Failure to cancel will result in loss of full registration fee.
Late Registrant/Walk-in Fee: A $10 charge will be added to all walk-ins and registrations received within 24 hours of the class. Please call 48 hours in advance to ensure availability.

Advanced Coursework...
CISR William T. Hold Seminars

Agency Operations
Learn the important functions of an independent agency. We will cover: How to develop professional relationships; An in-depth look at binding insurance, claims processing, certificates of insurance, renewals, cancellations & billing; and the legal aspects of what you do. Attendance at a CISR Agency Operations class may qualify you to earn an E&O premium credit. Check with your individual carrier (Reliance National, SAFECO, or Utica).

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
6/3/10	244099	244099	CISR Agency Operations	White River Junction, VT	8
6/7/10	244100	244100	CISR Agency Operations	Lenox, MA	8
6/8/10	244101	244101	CISR Agency Operations	Plymouth, MA	8
6/9/10	244109	244109	CISR Agency Operations	Northampton, MA	8
6/10/10	244103	244103	CISR Agency Operations	Milford, MA	8
6/15/10	244104	244104	CISR Agency Operations	Peabody, MA	8
6/17/10	244105	244105	CISR Agency Operations	Manchester, NH	8
6/17/10	244106	244106	CISR Agency Operations	Taunton, MA	8
6/22/10	244107	244107	CISR Agency Operations	Sturbridge, MA	8
11/29/10	244102	244102	CISR Agency Operations	Burlington, VT	8
12/1/10	244110	244110	CISR Agency Operations	Warwick, RI	8
12/2/10	244108	244108	CISR Agency Operations	S Portland, ME	8
12/8/10	244111	244111	CISR Agency Operations	Tewksbury, MA	8
12/14/10	244112	244112	CISR Agency Operations	Hyannis, MA	8
12/14/10	244113	244113	CISR Agency Operations	Leominster, MA	8
12/15/10	244114	244114	CISR Agency Operations	Springfield, MA	8
12/15/10	244115	244115	CISR Agency Operations	Westport, MA	8
12/16/10	244116	244116	CISR Agency Operations	Randolph, MA	8
12/16/10	244117	244117	CISR Agency Operations	Milford, MA	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Commercial Casualty
Uncover the building blocks of Commercial Casualty Insurance. We will cover: liability in the CGL policy; the differences between occurrence and claims-made claims; an overview of workers’ compensation insurance; an overview of the commercial auto policy; and important endorsements.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
3/16/10	244617	244617	CISR Commercial Casualty	Northampton, MA	8
8/5/10	244127	244127	CISR Commercial Casualty	Warwick, RI	8
8/10/10	244128	244128	CISR Commercial Casualty	Hyannis, MA	8
8/11/10	244129	244129	CISR Commercial Casualty	Randolph, MA	8
8/11/10	244130	244130	CISR Commercial Casualty	Milford, MA	8
8/11/10	244126	244126	CISR Commercial Casualty	Lenox, MA	8
8/12/10	244131	244131	CISR Commercial Casualty	Springfield, MA	8
8/17/10	244132	244132	CISR Commercial Casualty	Burlington, VT	8
8/18/10	244133	244133	CISR Commercial Casualty	Leominster, MA	8
8/19/10	244134	244134	CISR Commercial Casualty	S Portland, ME	8
8/24/10	244135	244135	CISR Commercial Casualty	Tewksbury, MA	8
8/25/10	244136	244136	CISR Commercial Casualty	Westport, MA	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Commercial Property
The essentials of Commercial Property Insurance will be addressed. We will cover: an in-depth analysis of the coverage including buildings and contents; endorsements; and how the Commercial Lines Marine Policy compliments the Commercial Property Policy.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
3/29/10	244143	244143	CISR Commercial Property	Northampton, MA	8
3/31/10	244137	244137	CISR Commercial Property	Sturbridge, MA	8
3/31/10	244138	244138	CISR Commercial Property	Taunton, MA	8
4/1/10	244139	244139	CISR Commercial Property	Wakefield, MA	8
4/6/10	244140	244140	CISR Commercial Property	White River Junction, VT	8
4/12/10	244141	244141	CISR Commercial Property	Milford, MA	8
4/13/10	244142	244142	CISR Commercial Property	Portsmouth, NH	8
4/14/10	244144	244144	CISR Commercial Property	Plymouth, MA	8
4/15/10	244145	244145	CISR Commercial Property	Lenox, MA	8
9/30/10	244146	244146	CISR Commercial Property	Milford, MA	8
10/5/10	244147	244147	CISR Commercial Property	Warwick, RI	8
10/7/10	244148	244148	CISR Commercial Property	Leominster, MA	8
10/8/10	244149	244149	CISR Commercial Property	Burlington, VT	8
10/13/10	244150	244150	CISR Commercial Property	Tewksbury, MA	8
10/15/10	244151	244151	CISR Commercial Property	S Portland, ME	7
10/19/10	244152	244152	CISR Commercial Property	Randolph, MA	8
10/21/10	244153	244153	CISR Commercial Property	Hyannis, MA	8
10/25/10	244154	244154	CISR Commercial Property	Westport, MA	8
10/26/10	244155	244155	CISR Commercial Property	Springfield, MA	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Personal Auto
Let’s analyze coverage in the Personal Auto Policy. We will cover liability, medical payments, uninsured motorists and physical damage coverage provided in the policy plus important endorsements.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
3/18/10	244174	244174	CISR Personal Auto	Westport, MA	8
3/23/10	244175	244175	CISR Personal Auto	Lenox, MA	8
3/25/10	244176	244176	CISR Personal Auto	Milford, MA	8
9/1/10	244177	244177	CISR Personal Auto	Milford, MA	8
9/2/10	244178	244178	CISR Personal Auto	Northampton, MA	8
9/7/10	244179	244179	CISR Personal Auto	White River Junction, VT	8
9/13/10	244180	244180	CISR Personal Auto	Plymouth, MA	8
9/14/10	244181	244181	CISR Personal Auto	Taunton, MA	8
9/22/10	244182	244182	CISR Personal Auto	Wakefield, MA	8
9/23/10	244183	244183	CISR Personal Auto	Sturbridge, MA	8
9/30/10	244184	244184	CISR Personal Auto	Manchester, NH	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Personal Residential
This class sheds new light on the details of the Homeowners Policy. We will cover: a complete analysis of the Homeowners Policy; a complete analysis of the HO2, HO3, HO6 and all major endorsements; and compare and contrast the Homeowners Policy with the Dwelling Fire Policy.

DATE	MEMBERS	NON-MEMBERS	CLASS NAME	CITY	CEUs
5/5/10	244185	244185	CISR Personal Residential	Burlington, VT	8
5/18/10	244187	244187	CISR Personal Residential	Westport, MA	8
5/19/10	244188	244188	CISR Personal Residential	Hyannis, MA	8
5/19/10	244189	244189	CISR Personal Residential	Milford, MA	8
5/20/10	244190	244190	CISR Personal Residential	Leominster, MA	8
5/21/10	244186	244186	CISR Personal Residential	Warwick, RI	8
5/25/10	244191	244191	CISR Personal Residential	Springfield, MA	8
5/26/10	244192	244192	CISR Personal Residential	Randolph, MA	8
5/26/10	244193	244193	CISR Personal Residential	S Portland, ME	8
6/1/10	244194	244194	CISR Personal Residential	Tewksbury, MA	8
11/2/10	244195	244195	CISR Personal Residential	White River Junction, VT	8
11/3/10	244196	244196	CISR Personal Residential	Lenox, MA	8
11/8/10	244197	244197	CISR Personal Residential	Milford, MA	8
11/9/10	244198	244198	CISR Personal Residential	Wakefield, MA	8
11/10/10	244199	244199	CISR Personal Residential	Northampton, MA	8
11/16/10	244200	244200	CISR Personal Residential	Sturbridge, MA	8
11/17/10	244201	244201	CISR Personal Residential	Plymouth, MA	8
11/18/10	244202	244202	CISR Personal Residential	Portsmouth, NH	8
11/18/10	244203	244203	CISR Personal Residential	Taunton, MA	8

CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Registration Form

Name:
Agency/Company:
Street:
City, State, Zip:
Phone:		e-mail:
Class Date:		Location:
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PAYMENT OPTIONS:	Make check payable to: MAIA, 91 Cedar Street, Milford, MA 01757
Credit Card:	Amex Mastercard Visa
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Expiration Date:
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	Mail to MAIA or Fax to (508) 634-2929. . . . . . . . . . . . . . . .Thank you for your business!