Education Information You Requested from MAIA
 
Online Courses...from MERG (without CE)
In this "virtual classroom," new employees log on to the course via the computer
each week to get the training they need.  There’s no travel, no interruption to daily agency activity and, most importantly, no time out of the office.  Your new hire can connect with other rookies, bounce questions off the facilitator, and learn about critical service and communication skills in manageable pieces in the comfort of
their home or office! Students will need a desktop PC with Windows technology,
a modem and Internet access with a current web browser.

Cancellation Policy: Any cancellation received prior to the scheduled class will receive a full refund. Any received the week of the scheduled class will be subject to
a $50.00 fee and any received after the scheduled class will forfeit entire fee.

List of On-line Offerings:

Online Opportunity!
Attend our CISR courses in the classroom or go online -- the choice is yours! Anytime you have access to the Internet, class is in session. To find out how to take a CISR course online, call 800/663-2165 or go to www.cisr-edu.com

1.  New Agency Employee Orientation
2.  Delivering Quality Service to the Customer and Employer
3.  Personal Lines Coverage Basics
4.  Commercial Lines Coverage Basics
5.  BEYOND THE BASICS Short (4 Week) Courses - You must take the Commercial Lines Coverage Basics before you can take any one of the following:

  • COMMERCIAL GENERAL LIABILITY
  • COMMERCIAL PROPERTY POLICY
  • COMMERCIAL AUTO POLICY
  • GARAGE LIABILITY & COMMERCIAL UMBRELLAS

New Agency Employee Orientation

This program is designed for unlicensed employees with less than 12 months experience in the agency. Through this "virtual classroom," your new hire will gain a greater understanding of the insurance industry to supplement the on-the-job experience received in the first few months with your agency.

1. We will build a foundation of knowledge about insurance;
2. Explore the big picture of insurance, including terms and key concepts;
3. Discover how the agency delivers service to customers;
4. Teach the importance of E&O prevention techniques; and
5. Fax a weekly progress report to the employee’s supervisor

FEES:
$235.00/member...includes text
$285.00/non-member...includes text


DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
5/12/08 242386 242386 On-Line New Agency Employee Online 0
6/9/08 242387 242387 On-Line New Agency Employee Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Delivering Quality Service to the Customer and Employer
This program is an excellent follow-up to the New Employee Orientation Course, but it can also be used as a stand alone course. This course is designed for unlicensed employees with less than 12 months experience in an agency!

1. Students will learn how to develop relationships through active listening;
2. Take ownership of the customer’s problem;
3. Speak positively in negative situations;
4. Help confused or irate customers;
5. Clarify expectations and confirm work plans;
6. Minimize E&O risk through proper documentation; and
7. Explore the workflows within the agency to understand tasks.

FEES:
$235.00/member...includes text
$285.00/non-member...includes text


DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
6/9/08 242389 242389 On-Line New Agency Employee Delivering Qlty Service Online 0
9/8/08 242390 242390 On-Line New Agency Employee Delivering Qlty Service Online 0
12/8/08 242391 242391 On-Line New Agency Employee Delivering Qlty Service Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

Personal Lines Coverage Basics
For employees with 3-9 months experience

The Personal Lines Coverage Basics Curriculum includes:
Week 1: Introduction to Property Insurance
Week 2: Introduction to Liability Insurance
Week 3: Dwelling Insurance
Week 4: Homeowners Insurance
Week 5: Personal Auto Insurance
Week 6: Miscellaneous Personal Insurance

FEES:
$255.00/member...includes text
$305.00/non-member...includes text


DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
5/12/08 242377 242377 On-Line New Employee Coverage Series PL Basics Online 0
7/14/08 242378 242378 On-Line New Employee Coverage Series PL Basics Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Commercial Lines Coverage Basics

For employees with 6-12 months experience

The time "on-line" will be less than 1 hour weekly. Work can be completed off-line, then pasted in on-line. Time to complete the course is 3 hours max. per week!

This is what will be expected of you:

  1. Read a chapter and/or an e-lecture.
  2. Perform at least one activity in the week, using the agency as a "learning lab." The activities send you into the agency as a proactive learner, observing procedures and asking questions.
  3. Post your observations about the activity.
  4. Participate in a discussion question weekly with classmates and the facilitator.
  5. Take occasional quizzes and a final exam.

    The Commercial Lines Coverage Basics Curriculum includes:
    Week 1: The Commercial Package Policy & the Business Owners Policy
    Week 2: Commercial Property Insurance
    Week 3: Ocean & Inland Marine Insurance
    Week 4: Commercial General Liability
    Week 5: Commercial Auto Insurance
    Week 6: Commercial Crime Insurance
    Week 7: Workers’ Compensation
    Week 8: Miscellaneous Commercial Insurance

FEES:
$255.00/member...includes text
$305.00/non-member...includes text


DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
6/9/08 242381 242381 On-Line New Employee Coverage Series CL Basics Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

BEYOND THE BASICS
Once you've finished Commercial Lines Coverage Basics, consider taking one or all of the BEYOND THE BASICS Short (4 Week) Courses outlined below!
Beyond The Basics: COMMERCIAL GENERAL LIABILITY

Week 1: Risk Management Analysis of Liability Exposures
Week 2: Coverages A, B & C
Week 3: Definitions: Insureds, Limits, and Conditions
Week 4: Claims-Made v Occurrences & Misc. Endorsements

FEES:
$185.00/member...includes text
$235.00/non-member...includes text



DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
6/9/08 242393 242393 On-Line Beyond the Basics/General Liab Online 0
10/20/08 242394 242394 On-Line Beyond the Basics/General Liab Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State



Beyond The Basics: COMMERCIAL PROPERTY POLICY

Week 1: Overview and the Building & Personal Property Form
Week 2: Other Coverage (Builder's Risk, Glass, etc.) Forms & Causes of Loss Forms
Week 3: Business Income and Extra Expense
Week 4: Misc. Endorsements

FEES:
$185.00/member...includes text
$235.00/non-member...includes text

 

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
5/19/08 242396 242396 On-Line Beyond the Basics/Commercial Property Online 0
9/15/08 242397 242397 On-Line Beyond the Basics/Commercial Property Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State


Beyond The Basics: COMMERCIAL AUTO POLICY

Week 1: Loss Exposures and the BAC Declarations
Week 2: Liability Coverages & Exclusions
Week 3: Physical Damage Coverage
Week 4: Definitions, Endorsements & Rating

FEES:
$185.00/member...includes text
$235.00/non-member...includes text

 

DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
7/12/08 242399 242399 On-Line Beyond the Basics/Commercial Auto Online 0
11/17/08 242400 242400 On-Line Beyond the Basics/Commercial Auto Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

 

Beyond The Basics: GARAGE LIABILITY & COMMERCIAL UMBRELLAS

Week 1: Eligibility & Loss Exposures
Week 2: Garage Coverage Forms
Week 3: Auto Dealerships
Week 4: The Commercial Umbrella

FEES:
$185.00/member...includes text
$235.00/non-member...includes text


DATE 

MEMBERS

NON-MEMBERS

CLASS NAME

CITY

CEUs
6/9/08 242402 242402 On-Line Beyond the Basics/Garage Liab Online 0
6/9/08 242403 242403 On-Line Beyond the Basics/Garage Liab Online 0
CEU Key:
S- Massachusetts CE credits applied for
V- CEUs Vary by State

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  Mail to MAIA or Fax to (508) 628-5443. . . . . . . . . . . . . . . .Thank you for your business!