Getting the Total Account is a 2-day program that will debut at The BIG Event 2010 and will also be offered in 2011 by the Association. It is one part of the NEW 5-Part Personal Lines Coverage Specialist (PLCS) designation.

Getting the Total Account* will outline and identify the key components necessary for the CSR / Account Manager / Producer to gain trust, loyalty and to establish the credibility that is critical in building / managing stronger client relationships. These attributes are most often times the decision makers in obtaining and retaining the entire account.  The wide array of material over the two days range from the basics of workstation organization and time management skills to defining / managing a client relationship management program through proactive customer service.

at The BIG Event 2010...
Day 1 will be offered on Thursday, November 4th.
Day 2 will be offered on Friday, November 5th.
Commerce Insurance a MAPFRE Company has very graciously agreed to sponsor this program.

*Offers 14 CEs...must attend both days to receive CEs