The BIG Event 2011: MAIA's Annual Convention and Trade Show

Massachusetts Association of Insurance Agents
Annual Convention & Trade Fair
November 3, 4, 5 & 6, 2011 Marriott Hotel, Copley Place, Boston, MA


CONFERENCE OVERVIEW CONFERENCE SESSIONS EXHIBIT HALL INDUSTRY PARTNERS HOTEL/TRAVEL PHOTO GALLERY

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• ALL Sessions

SESSIONS BY LEARNING TRACK

• 2 Floors of Exhibits!
• Licensing Program
• PIP Certification
• Whole Person, Whole Employee
• Risk Management Hands-On
• Personal Lines
• Commercial Lines
• Personal & Commercial Lines
• E&O
• Management
• Personal & Career
• Receptions/Food Functions

SESSIONS BY DAY

• Thurs Pre-Conf. Intensives
• Friday Programs
• Saturday Appreciation Day
• Sunday GAME DAY!

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Who You'll See in Boston (to date)

PROGRAM SCHEDULE FOR THE BIG EVENT: Click on class name for more details!

Thursday, November 3th: PRE-CONFERENCE INTENSIVES
8:00 Registration 9:00 – 5:00 P&C Licensing Program – Day 1 9:00 – 5:00 4 Things You Need to Know (and be able to explain) About the CGL Policy, BAP and WC	9:00 – 5:00 Homeowners A-Z…All You Need To Know 9:00 – 4:00 E&O 2011	9:00 – 5:00 Social Media Training Camp 9:00 – 12:00 How to Help your CSRs Act More Like Producers Without Freaking Them Out	12:30 – 1:30 Lunch in the Atrium 1:00 – 4:00 Understanding Cyber Risk & Data Breach	1:00 – 4:00 How a New Producer Can Parlay a Service Mindset to Write More Business and Become a Mini-Marketing Machine 5:00 – 6:00 Plymouth Rock's YAC Reception
Friday, November 4th
7:00 Registration 7:30 – 9:00 Utica’s Continental Breakfast in the Atrium 8:00 – 1:00 TRADE SHOW IS OPEN! 8:30 – 5:00 Personal Insurance Professional “PIP” Certification –Day 1 8:30 – 5:00 CANCELLED... Whole Person, Whole Employee – Day 1 9:00 – 1:00 P&C Licensing Program – Day 2 9:00 – 12:00 Understanding Cyber Risk & Data Breach 9:00 – 12:00 HO-91 v. HO-2000 v. HO-2011 9:00 – 10:30 MAIA’s State Annual Meeting	9:00 – 10:00 Not a Slippery Slope – Snow and Ice accidents in the wake of Papadopoulos v. Target Corp. 9:00 – 10:00 Commercial Umbrella vs. Excess Policies – So Many Confusing Choices! 9:00 – 10:00 How Does the Business Auto Policy Deal with Autos Not Owned by the Business? 9:00 – 10:00 Controlling your Book of Business through Strategic Operational Processes 9:30 – 5:30 Risk Management Hands-On Journey 9:30 – 11:30 MA/RI Applied User’s Group 10:15 – 11:45 Producers - How to find them, pay them, and what they should be doing 10:15 – 11:15 Liquor Liability – Mixing Drinks Can Create an Agent’s E&O Nightmare! 10:15 – 11:15 Preventative Strategies: Techniques And Tips For Documentation in the Employment Relationship	10:15 – 11:15 CSR/Account Manager Survival in a Tough Economic Environment 11:00 – 12:30 Bloody Mary Cocktail Reception – 4th Floor Trade Fair 11:30 – 12:30 Using Social Media to Grow Your Business 11:30 – 12:30 Electronic Data Liability – It’s not all Bits, Bites, Strokes and Backslashes! 11:30 – 12:30 Claims Made Policies 11:30 – 12:30 What’s New at The Fair Plan 12:15 – 12:45 Flood Zones Simplified with Pictometry Online 1:00 – 2:15 Arbella’s Gourmet Luncheon with Lieutenant Governor Tim Murray	2:30 – 5:30 E&O Hot Spots - 2011 and Beyond... 2:30 – 4:30 Boston Software’s User Group 2:30 – 4:00 Insurance Agency Mergers and Acquisitions - Current Events and Nuts & Bolts 2:30 – 3:30 Longshore and Harbor Workers Compensation Act – Is This Law Making You Sea Sick? 2:30 – 3:30 New Twist on Auto Rental & Loaner Vehicles 2:30 – 3:30 Managing Conflict - Among Employees, with Carriers, with Customers 2:30 – 3:30 Importance of Standardized Workstation Setup, Time Management Skills and Strategic Planning 2:30 – 3:30 Intuition as an Essential Business Skill (or How to Become a Business Visionary)	2:30 – 3:30 How to Cross Sell from your Commercial Lines Book to Personal Lines in a 90-Day Sprint 3:45 – 4:45 Difficult Conversations 3:45 – 4:45 Coverage for Dummies? 3:45 – 4:45 Consumer Agents Portal (CAP) Presentation 3:45 – 4:45 Controlling your Book of Business through Strategic Operational Processes 3:45 – 4:45 Serving the Modern Consumer 3:45 – 4:45 Back by Popular Demand,…How To Turn Your Service Mindset Into a Sales Accelerator 4:45 – 6:00 Boston Software’s T.G.I.F. Reception
Saturday, November 5th: APPRECIATION SATURDAY
7:30 Registration 8:00 – 9:30 Utica’s Continental Breakfast in the Atrium 9:00 – 5:00 Personal Insurance Professional “PIP” Certification – Day 2 9:00 – 5:00 CANCELLED... Whole Person, Whole Employee – Day 2 9:00 – 2:00 TRADE SHOW IS OPEN! 9:00 – 12:00 E&O Hot Spots - 2011 and Beyond... 9:00 – 12:00 Selling Flood Coverage…you need this course in order to keep selling it (NFIP rules) 9:00 – 10:00 What’s New at The Fair Plan 9:15 – 10:15 Plate v. Policy Type … And What You Need to Know About the Competition	9:15 – 10:15 Vacancy – The New “four-letter” Word for Commercial Landlords! 9:15 – 10:15 Are You As Smart As A New Recruit? MAP Questions 9:15 – 10:15 Commercial Property Issues #1: Time Element Insurance 9:45 – 10:45 Establishing Your Value in the Workplace 10:00 – 12:00 Special Agent User’s Group 10:30 – 12:00 E&O Mock Trial 10:30 – 11:30 Commercial Property Issues #2: Some Points to Ponder 11:00 – 12:00 Registration v. Coverage Effective Date 11:00 – 12:00 Everyone Wants To Get Into The Act - Additional Insured Endorsements & Property Insurance	11:00 – 12:00 Are You As Smart As A New Recruit? HO Questions 11:00 – 12:00 What the Heck is Google Plus? 11:45 – 12:45 Commercial Property Issues #3: Coinsurance 11:45 – 1:00 Arbella’s Lunch on the Run 12:15 – 12:45 Flood Zones Simplified with Pictometry Online 12:30 – 4:30 P&C Licensing Program – Day 3 1:00 – 2:00 Tenants and Landlords…A match made in?!?! 1:30 – 2:30 The BAP Symbol 19 and Newly Acquired Autos - It’s A Question of Symbols!	1:30 – 2:30 Wordpress Basics – Is this much power legal? 2:00 – 3:00 Who’s Selling What? 2:00 – 3:00 Are You As Smart As A New Recruit? Misc. Personal Lines 2:00 – 3:00 Dwelling Policy (DP3) vs. Homeowners Policy (HO3) -- What’s the difference in policy forms? 2:00 – 3:00 Consumer Agents Portal (CAP) Presentation 2:15 – 3:15 How to Cross Sell from your Commercial Lines Book to Personal Lines in a 90-Day Sprint 2:45 – 4:30 Romance: Find It, Improve It and Love It! 2:45 – 4:30 Increase Your Intuition by Learning Tarot with a Master Psychic	2:45 – 4:30 Listening: The Secret for Getting What You Want from the People Around You 3:00 – 4:30 Central Insurance Companies' CIC, CISR, CRM & CSRM Conferment and Reception 3:15 – 4:15 The Homeowner’s Policy + Renting Watercraft =? 3:15 – 4:15 Understand the HO3 vs. DP3? Let’s Look Closer at the DP3 Perils and Exclusions 3:15 – 4:15 Is It Commercial? 3:15 – 4:15 Are You As Smart As A New Recruit? Commercial Auto Issues 3:30 – 4:30 Back by Popular Demand,…How To Turn Your Service Mindset Into a Sales Accelerator 4:30 – 6:00 The SAFETY Zone - Evening Reception
Sunday, November 6th: Sunday GAME Day!
8:00 Registration	8:00 – 9:30 Breakfast	9:30 – 12:30 GAME DAY!	12:30 Lunch-to-GO