The BIG Event 2011: MAIA's Annual Convention and Trade Show

Massachusetts Association of Insurance Agents
Annual Convention & Trade Fair
November 3, 4, 5 & 6, 2011 Marriott Hotel, Copley Place, Boston, MA


CONFERENCE OVERVIEW CONFERENCE SESSIONS EXHIBIT HALL INDUSTRY PARTNERS HOTEL/TRAVEL PHOTO GALLERY

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• ALL Sessions

SESSIONS BY LEARNING TRACK

• 2 Floors of Exhibits!
• Licensing Program
• PIP Certification
• Whole Person, Whole Employee
• Risk Management Hands-On
• Personal Lines
• Commercial Lines
• Personal & Commercial Lines
• E&O
• Management
• Personal & Career
• Receptions/Food Functions

SESSIONS BY DAY

• Thurs Pre-Conf. Intensives
• Friday Programs
• Saturday Appreciation Day
• Sunday GAME DAY!

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Who You'll See in Boston (to date)

PROGRAM SCHEDULE FOR THE BIG EVENT: Click on class name for more details!

Thursday, November 3th: PRE-CONFERENCE INTENSIVES
8:00 Registration 9:00 – 5:00 Insuring Truckers	9:00 – 5:00 Personal Residential: HO, Condo, Dwelling Fire 9:00 – 5:00 Commercial Lines – Covered or Not?	9:00 – 5:00 E&O 2012 9:00 – 5:00 Public Relations Lab	9:00 – 5:00 Personal Auto A-Z 9:00 – 5:00 Risk Management Hands-On Journey	12:30 – 1:30 Lunch in the Atrium 5:00 – 6:00 YAC Hosted Reception in Champions
Friday, November 4th
7:00 Registration 7:30 – 8:45 Utica's Continental Breakfast in the Atrium 8:30 – 5:00 P&C Licensing Program – Day 1 8:30 – 5:00 Personal Insurance Professional (PIP) – Day 1 8:45 – 11:45 Guess Who Is Suing Agents Today? 8:45 – 10:45 Perpetuation Planning 8:45 – 9:45 International Insurance – Part 1 – “Introduction and the Exporter’s Policy”	8:45 – 9:45 C/C/C and You ...Just what DOES property damage liability cover or not? 8:45 – 9:45 Personal Umbrellas – How Do They Work…and When Don’t They Work? 10:00 – 1:00 TRADE SHOW IS OPEN! 10:00 – 11:00 International Insurance – Part 2 – “Controlled Master Package” 10:00 – 11:00 Lessons Learned While Defending Insurance Agent’s E&O 10:00 – 11:00 Replacement Cost v. Reconstruction Cost and Insuring to Value 10:00 – 11:00 Commercial Umbrellas – How Do They Work…and When Don’t They Work?	11:00 – 12:30 MAIA’s State Annual Meeting 11:00 – 12:15 The Legal Side of Human Resources (HR) in Insurance 11:15 – 12:15 International Insurance – Part 3 – Auto, Employee Benefits & Cargo Coverage 11:15 – 12:15 Why Your Agency is Vulnerable to Fraud and Measures to Avoid Losing $$$ 11:15 – 12:15 Personal Condo Conundrums... 11:15 – 12:15 Personal Lines “OOPS!” (Often Overlooked Policy Sections)	11:30 – 12:30 Bloody Mary Cocktail Reception 12:15 – 12:45 Streaming in the Trade Show 1:00 – 2:15 Arbella's Gourmet Luncheon with Guest Speaker, Susan Wornick, WCVB-TV's Midday Anchor & Consumer Reporter 2:30 – 4:00 TRADE SHOW RE-OPENS! 3:00 – 4:30 The Keep/Sell Decision — Selling In vs Selling Out 3:30 – 4:30 Commercial Lines “OOPS!” (Often Overlooked Policy Sections)	3:30 – 4:30 Project CAP 3:30 – 4:30 Your Website Does Not Have to Be Lousy 3:30 – 4:30 Critical Factors and Steps to a New Manager’s Success in an Insurance Agency 3:30 – 4:30 Q&A Potpourri 3:30 – 4:30 Insuring Trusts and the Personal Lines Homeowners Customer 4:30 – 6:00 Boston Software’s T.G.I.F. Reception
Saturday, November 5th: APPRECIATION SATURDAY
7:00 Registration 7:30 – 9:00 Utica's Continental Breakfast in the Atrium 8:30 – 4:30 Personal Insurance Professional (PIP) – Day 2 8:30 – 4:30 P&C Licensing Program – Day 2 8:30 – 11:30 Guess Who Is Suing Agents Today? 9:00 – 11:00 Special Agents’ Users Group 9:00 – 10:00 “There’s Insurance for That?” Session 1 9:00 – 10:00 Ask MAIA – Personal Auto and RMV 9:00 – 10:00 Ethics – Not What You Think and More Than You Thought!	9:00 – 10:00 Are you as smart as you think you are? Personal Residential (HO/Condo) 9:00 – 10:00 At-Home Business Activities … Just a Fact of Life? … or a Nightmare??? 9:00 – 10:00 Importance of Standardized Workstation Setup, Time Management Skills and Strategic Planning 9:00 – 10:00 Leverage Your Network, Advance Your Career 10:00 – 2:00 TRADE SHOW IS OPEN! 10:15 - 11:15 Fundamentals for Understanding NFIP 10:15 – 12:15 E&O Mock Trial 10:15 – 12:15 Change your Inner Talk, Change your Life 11:15 – 12:15 “There’s Insurance for That?” Session 2	11:15 – 12:15 What Kind of Plate? What Kind of Policy? 11:15 – 12:15 Personal Lines – The Inland Marine Exposure 11:30 – 12:30 Are you as smart as you think you are? Mass Personal Auto and Personal Umbrella 11:15 – 12:15 The BOP … We All Sell it, But How Well Do We Really Know It?! 11:30 - 12:30 CPPL Graduation Ceremony 11:15 – 12:15 CSR Survival in a Tough Economic Environment 12:30 Arbella's Lunch on the Run 2:00 – 3:00 “There’s Insurance for That?” Session 3	2:00 – 3:00 Commercial or Not? 2:00 – 3:00 Coverage for Dummies – 2012 Edition 2:00 – 3:00 Are you as smart as you think you are? Commercial General Liability and Business Auto 2:00 – 3:00 Increase Your Intuition by Learning Tarot with a Master Psychic 2:00 – 3:00 Controlling Your Book of Business Through Strategic Operational Processes 3:00 – 4:30 CIC, CISR, CRM & CSRM Conferment and Reception 3:00 – 4:30 Extreme Couponing 3:15 – 4:15 “There’s Insurance for That?” Session 4	3:15 – 4:15 What EXACTLY Can You Do With RMV Information? 3:15 – 4:15 Commercial Property Direct Damage Coverage & The Mystery of Our Definitions 2:00 – 3:00 Laughter is the Best Medicine 3:15 – 4:15 All NEADS Dogs 3:15 – 4:15 Are you as smart as you think you are? Commercial Property and BOP 3:15 – 4:15 Project CAP 3:15 – 4:15 Critical Factors and Steps to a New Manager’s Success in an Insurance Agency 4:30 – 6:00 The SAFETY Zone "Come Fly with Me" Reception
Sunday, November 6th: Sunday GAME Day!
8:00 Registration	8:00 – 9:30 Breakfast	9:30 – 12:30 GAME DAY!	12:30 Lunch-to-GO