The BIG Event 2011: MAIA's Annual Convention and Trade Show
Massachusetts Association of Insurance Agents
Annual Convention & Trade Fair
November 3, 4, 5 & 6, 2011
Marriott Hotel, Copley Place, Boston, MA

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ALL Sessions

SESSIONS BY LEARNING TRACK

2 Floors of Exhibits!
Licensing Program
PIP Certification
Whole Person, Whole Employee
Risk Management Hands-On
Personal Lines
Commercial Lines
Personal & Commercial Lines
E&O
Management
Personal & Career
Receptions/Food Functions

SESSIONS BY DAY

Thurs Pre-Conf. Intensives
Friday Programs
Saturday Appreciation Day
Sunday GAME DAY!

>>>REGISTER!

Thurs 9:00 am - 5:00 pm
E&O 2017
CEUs: Massachusetts CE credits applied for
Speaker(s): Kathy Silvia, CPCU, CIC, CPIW, LIA, The Fair Insurance Agency


This course covers an array of topics that is helpful for every agency and brokerage. This seminar will review the following: understanding the duties and obligations that an agency or brokerage owes to an insured; the best practices to follow with regard to the reporting of a claim or incident; the handling of the customer lifecycle, from marketing an account through the binding of coverage, to policy issuance and the renewal; how to protect the agency or brokerage from E&O claims and, while doing so, sell more insurance in the process; the best practices to follow when issuing certificates of insurance; and, minimizing exposures when dealing with Excess and Surplus lines markets. This Full-Day Pre-Conference Intensive includes CEs, Luncheon Buffet & the Young Agents Opening Reception.

Kathy Silvia, CPCU, CIC, CPIW, LIA, The Fair Insurance Agency
Kathy Silvia CIC, CPCU, CPIW is Vice President of The Fair Insurance Agency in Centerville, MA. For over 25 years, Kathy has been working in the insurance field. She currently teaches personal lines and E&O seminars for MAIA. Kathy is Past-President of MAIA, Past-President of MAIW, and past National Director for National PIA. She has served as Chairperson for National PIA’s Technical Committee, as liaison to the ISO Personal Lines Committee and as Chairperson for the Board of CISR.

SPEAKER(s)ALSO PRESENTING:
CPPL: Personal Insurance Professional - Day 1
CPPL: Personal Insurance Professional - Day 2

Contact Sheron to sponsor
this seminar.

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