The BIG Event 2016: MAIA's Annual Convention and Trade Show
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The Big Event

 

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ALL Sessions

SESSIONS BY LEARNING TRACK
Exhibit Hall
Licensing Program
PIP
Sales & Marketing Track
Personal Lines
Commercial Lines
Personal & Commercial Lines
E&O
Management
Personal & Career
Receptions/Food Functions

SESSIONS BY DAY
Thursday, Oct 27
Friday, Oct 28
Saturday, Oct 29
Sunday, Oct 30

 

 Thursday, Oct 31
9:00 am - 5:00 pm

E&O 2019
CEUs: 7

Speaker(s): Kathy Silvia, CPCU, CIC, CPIW, LIA, The Fair Insurance Agency


This course covers an array of topics that is helpful for every agency and brokerage. This seminar will review the following: understanding the duties and obligations that an agency or brokerage owes to an insured; the best practices to follow with regard to the reporting of a claim or incident; the handling of the customer lifecycle, from marketing an account through the binding of coverage, to policy issuance and the renewal; how to protect the agency or brokerage from E&O claims and, while doing so, sell more insurance in the process; the best practices to follow when issuing certificates of insurance; and, minimizing exposures when dealing with Excess and Surplus lines markets. This Full-Day Pre-Conference Intensive includes the course, continuing education credits, Luncheon Buffet & the Young Agents Opening Reception. Attendance may qualify you for Loss Control Credit on your Swiss Re Corporate Solutions or Utica National Agents’ E&O Policy. (Names to be those we have for the program)


Kathy Silvia CIC, CPCU, CPIW is Vice President of The Fair Insurance Agency in Centerville, MA. For over 25 years, Kathy has been working in the insurance field. She currently teaches personal lines and E&O seminars for MAIA. Kathy is Past-President of MAIA, Past-President of MAIW, and past National Director for National PIA. She has served as Chairperson for National PIA’s Technical Committee, as liaison to the ISO Personal Lines Committee and as Chairperson for the Board of CISR.

SPEAKER(s) ALSO PRESENTING:

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