The BIG Event 2017: MAIA's Annual Convention and Trade Show
Schedule
Exhibit Hall
Industry Partners
FAQs
Hotel/Travel
Register
Mobile App
 


#BigEvent17

Who You'll See

Ed Manuals

CEU Listing

Stream with Irene
$111 Deal

Great Central
Give-A-Way

Program eBook

 

VIEW
ALL Sessions

SESSIONS BY LEARNING TRACK
Exhibit Hall
Licensing Program
CPPL
Sales & Marketing Track
Personal Lines
Commercial Lines
Personal & Commercial Lines
E&O
Management
Personal & Career
Receptions/Food Functions

SESSIONS BY DAY
Thursday, Oct 26
Friday, Oct 27
Saturday, Oct 28
Sunday, Oct 29

 

 Thursday, Oct 26th
9:00 am - 5:00 pm

E&O 2017
CEUs: 7

Speaker(s): Kathy Silvia, CPCU, CIC, CPIW, LIA, The Fair Insurance Agency


This course covers an array of topics that is helpful for every agency and brokerage. This seminar will review the following: understanding the duties and obligations that an agency or brokerage owes to an insured; the best practices to follow with regard to the reporting of a claim or incident; the handling of the customer lifecycle, from marketing an account through the binding of coverage, to policy issuance and the renewal; how to protect the agency or brokerage from E&O claims and, while doing so, sell more insurance in the process; the best practices to follow when issuing certificates of insurance; and, minimizing exposures when dealing with Excess and Surplus lines markets.

This Full-Day Pre-Conference Intensive includes CEs, Luncheon Buffet & the Young Agents Opening Reception.

Attendance may qualify you for Loss Control Credit on your Swiss Re Corporate Solutions or Utica National Agents’ E&O Policy.



Kathy Silvia CIC, CPCU, CPIW is Vice President of The Fair Insurance Agency in Centerville, MA. For over 25 years, Kathy has been working in the insurance field. She currently teaches personal lines and E&O seminars for MAIA. Kathy is Past-President of MAIA, Past-President of MAIW, and past National Director for National PIA. She has served as Chairperson for National PIA’s Technical Committee, as liaison to the ISO Personal Lines Committee and as Chairperson for the Board of CISR.

SPEAKER(s) ALSO PRESENTING:
CPPL: Personal Insurance Professional - Day 1
CPPL: Personal Insurance Professional - Day 2

     

The Big Event is hosted by ...
Massachusetts Association of Insurance Agents
91 Cedar Street Milford, MA 01757
800-742-6363 | 508-634-2900
massagent.com®