SESSIONS BY LEARNING TRACK
The Reports of My Death Have Been Greatly Exaggerated: Commoditization, Disruption and the Imminent Death of the Insurance Agent
Speaker(s): Bill Wilson, CPCU, ARM, AIM, AAM
One of the earliest reports of the death of the insurance agent was 1958 when captive agent insurers began to make inroads into the personal lines marketplace. The next phase of hand-wringing began in the 1970s and 1980s when direct sales insurers began their marketplace assault via media advertising. Today, we’re told that we will be smothered into nonexistence by the proliferation of insurtech disrupters. Has personal lines become a commodity? Is commercial lines next? Are we doomed? To quote Jacob McCandles, “Not hardly.” In this session, you’ll learn why it should be called “manurtech,” not “insurtech,” and why much of this “divine technology” is really “bovine scatology.”
Bill is the author of three books, the most recent being “When Words Collide: Resolving Insurance Coverage and Claims Disputes.” He retired from the Independent Insurance Agents & Brokers of America in December 2016, where he served as Assoc. VP of Education and Research for over 17 years and was the founder and director of the Big “I” Virtual University. He is the former Director of Education & Technical Affairs for the Insurors of Tennessee and, prior to that time, he was employed by Insurance Services Office, Inc. He is a graduate of the Illinois Institute of Technology with a B.S. degree in Fire Protection & Safety Engineering.
Bill was a licensed insurance and surplus lines agent, and his professional affiliations have included past president of the Middle Tennessee Chapter of CPCU, member of the board of directors of the national CPCU society, PMLG of the Honorable Order of Blue Goose, International, member of the Independent Insurance Agents & Brokers of America (IIABA) National Education Committee, member of the Certified Insurance Service Representative (CISR) National Advisory Committee, member of the National Underwriter FC&S editorial board, member of the Society of Insurance Trainers and Educators (SITE) and its SITE Journal editorial committee, member of the National Writers Association, chairman of the Tennessee Insurance Commissioner’s Education Advisory Committee, member of the Middle Tennessee State University Insurance Liaison Committee, and member of the Nashville State Technical Institute’s Business Management Advisory Committee. He is currently a member of the American Association of Insurance Management Consultants (AAIMCo).
Bill has served as a trainer and speaker for various organizations, including the Independent Insurance Agents & Brokers of America and 46 of its state affiliates, the CPCU Society national convention and chapter programs, the National Association of Insurance Women (NAIW), the Southern Agents Conference (SAC), the Risk & Insurance Managers Society (RIMS), the International Risk Management Institute (IRMI), and the Society of Risk Management Consultants (SRMC).
He has conducted hundreds of technical seminars, workshops and convention presentations—from Hawaii to Maine and Alaska to Florida—as well as programs on time management, presentation and public speaking skills, seminar development, and many others. He has been the top-rated presenter at several CPCU National Conventions and his programs are always highly rated by attendees. He has presented seminars or webinars to as many as 5,000 attendees in a single session.
Contact Sheron to sponsor