The BIG Event 2017: MAIA's Annual Convention and Trade Show
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Thursday, Oct 26
Friday, Oct 27
Saturday, Oct 28
Sunday, Oct 29

 Saturday, Oct 27th
11:30 am - 12:30 pm

Registry - What's New
CEUs: 1

Speaker(s): Registrar Erin C. Deveney


The RMV continues to transform operations to meet the strategic goal of becoming a leader in customer-centric organizations.

In late March 2018, the RMV went live with release one of ATLAS, a two-phased project to transform its business processes and replace its 30-year mainframe system with a commercial web-based solution. At the same time, the RMV began offering its customers the option of getting a REAL ID, a new federally compliant driver’s license or ID card.   

Now the organization is preparing to implement ATLAS release two, modernizing the vehicle-related portions of its business, scheduled to go live in November 2019. With the completion of release two, all RMV information and transactions will be in one system that provides improved service options to RMV customers, staff, and business partners. The current ALARS system will be discontinued.

This presentation will review ATLAS release one changes that affected the Insurance industry and what the industry can expect from release 2. You will: gain a better understanding of what the final implementation will look like, learn about the ATLAS timeline and improvements in day-to-day operations. This is an opportunity for agents to see how the RMV is working to ensure you have the information needed to provide the best possible service to our shared customers.

  • Erin Deveney, Registrar
  • Colleen Ogilvie, Deputy Registrar and ATLAS Program Project Manager Team
  • Mary Tibma, Deputy Registrar for Service Channels and Demand Management
  • Tom Bowes, Director of Merit Rating Board
  •  




    Erin C. Deveney was appointed Registrar of Motor Vehicles in December of 2015 by Governor Charlie Baker. Registrar Deveney is overseeing the transformation of the RMV into a customer-centric organization, including the replacement of a 30-year old mainframe system with a commercial web-based solution. The new system is being implemented in a two-phased approach – the first phase, focusing on driver licensing, was introduced in March, 2018; the RMV is currently working on phase two, vehicle services, which is scheduled to launch on November 12, 2019.

    Prior to her appointment as Registrar, she served as Interim Commissioner/Deputy Commissioner for Central Office Operations of the Massachusetts Department of Children and Families, where she managed a series of organizational reforms designed to improve service delivery.

    Registrar Deveney formerly held positions as Chief of Staff, Deputy Registrar for Policy and Planning, and General Counsel at the RMV.

    An attorney, Erin has 20 years of public service management experience as well as expertise in legislative and municipal government. She is a graduate of the College of the Holy Cross and Suffolk Law School.

    SPEAKER(s) ALSO PRESENTING:
    Registry - Bring your Qs we Hope to have the As

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