The BIG Event 2017: MAIA's Annual Convention and Trade Show
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SESSIONS BY DAY
Thursday, Oct 26
Friday, Oct 27
Saturday, Oct 28
Sunday, Oct 29

 Saturday, Oct 27th
12:45 pm - 1:45 pm

Registry - Bring your Qs we Hope to have the As
CEUs: N/A

Speaker(s): Registrar Erin C. Deveney


Ever wish you could ask the RMV that one, two, or maybe three registry-related questions?

Now is your opportunity to ask questions, get clarifications, and make comments.

Meet the RMV team who can answer your question(s) from the simple to the most complex.  This is a time to hear from an experienced team of professionals who have the knowledge about all registry-related topics, including merit rating, service center operations, and new Atlas policies and procedures.



Erin C. Deveney was appointed Registrar of Motor Vehicles in December of 2015 by Governor Charlie Baker. Registrar Deveney is overseeing the transformation of the RMV into a customer-centric organization, including the replacement of a 30-year old mainframe system with a commercial web-based solution. The new system is being implemented in a two-phased approach – the first phase, focusing on driver licensing, was introduced in March, 2018; the RMV is currently working on phase two, vehicle services, which is scheduled to launch on November 12, 2019.

Prior to her appointment as Registrar, she served as Interim Commissioner/Deputy Commissioner for Central Office Operations of the Massachusetts Department of Children and Families, where she managed a series of organizational reforms designed to improve service delivery.

Registrar Deveney formerly held positions as Chief of Staff, Deputy Registrar for Policy and Planning, and General Counsel at the RMV.

An attorney, Erin has 20 years of public service management experience as well as expertise in legislative and municipal government. She is a graduate of the College of the Holy Cross and Suffolk Law School.

SPEAKER(s) ALSO PRESENTING:
Registry - What's New

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this session.