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17 Points of Quality
17 Points of Quality
|These are the elements that make up an agency and are the areas that will be reviewed:
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Satisfying customers through meeting their requirements and value expectations is the primary task of every employee. >>more details
Verbal and nonverbal communications throughout all parts of the Agency are two-way, clear, timely, consistent and forceful. >>more details
Management establishes mission, vision and values for the Agency and leads the initiative to set direction and align everyone in pursuit of them. >>more details
Planning at all levels of the Agency keeps everyone focused on its vision, goals and strategies and provides a framework for achieving desired results. >>more details
- BUSINESS RESULTS
Financial and business improvement results meet objectives, show positive trends and substantiate Agency success. >>more details
Employees are selected using criteria that promotes the needs and expectations of the Agency both in the short term and the long term. >>more details
- DEVELOPMENT/PERFORMANCE METRICS
People are recognized as key strategic resources. Development opportunities are provided to assure that each employee understands, supports and contributes to achieving Agency success. >>more details
All employees are involved in establishing and achieving initiatives for performance and improvement goals.
Employees are motivated through trust, respect, recognition and a work environment that is conducive to the well-being and growth of all employees. >>more details
- CARRIERS & PRODUCTS
Well chosen partnerships with carriers and other markets are key to providing excellent products and services. >>more details
- INFORMATION/PROCESS MANAGEMENT
Required information is clear, accurate, timely, useful, accessible and integrated with products, services, processes and procedures. >>more details
- INTEGRATION/SYSTEM EFFICIENCY
Processes and the products and services created by them are jointly designed as an integrated system. >>more details
- BUSINESS ASSOCIATES
Contributions of business associates (vendors, partners, alliances, subcontractors, etc.) for business opportunities, products and services meet all requirements and add value to business results and performance improvements. >>more details
- SALES AND MARKETING
A defined sales and marketing approach is established and is being effectively utilized in creating sales and agency awareness. >>more details
Accountability objectives, measures and indicators for Agency performance are established, reported, analyzed and effectively used. >>more details
- COMMUNITY INVOLVEMENT
Well chosen activities within the community to not only give back but also to establish your name and services as a premier business. >>more details
- INNOVATION/CONTINUOUS IMPROVEMENT
Innovation is planned and effectively utilized in developing, implementing and improving processes. >>more details
||To find out how you can begin your journey to the Five Star Agency Designationsm, please contact Heather Kramer, CIC, Vice President of Training at 800.222.2699 or by email at firstname.lastname@example.org