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See what these Five
Star Agencies are saying. . .
We all worked very hard to achieve the Five Star Designation and the results have been amazing. Some of the benefits to the Agency are improved customer focus, better communications, improved morale and improved planning. The fact that we received the designation is great, but the overall improvement in the agency's performance is what really matters and that has been accomplished. The Five Star program is much more than I ever expected, and the staff at Dowling Insurance is looking forward to continue Five Star performance and to be re-evaluated in three years. Robert Dowling, President I'd like to thank you and your team for your thorough review of our agency's fitness resulting in our achieving the Five Star designation. The achievement has been a great morale booster for our staff. The results of the audit confirmed our own assessment in many areas and brought attention to several weaknesses that we had either overlooked or had not given proper priority. Colette Lapointe McKeon,
Chief Operating Officer We certainly were pleased that we succeeded in obtaining the Five Star designation, but also appreciated being made aware of our shortcomings. I can assure you our staff began working on the areas of needed improvements immediately. I highly recommend and endorse this program as a way to improve the operation of an independent insurance agency and to enhance our professionalism. Vincent Sylvia, Chief
Executive Officer The Five Star fitness review was the most comprehensive and exciting process our employees have ever gone through. The criteria were much more detailed than we originally thought going into this process. It is amazing the information you gathered from the employees and manuals. We all worked together and it really brought this agency to the next level. Craig Thompson, CIC, AAI,
LIA, President This process has made our agency much stronger, and it pulled our staff together to work as a team for the benefit of the agency and our customers. There have been many changes at Deland, Gibson. We have bi-weekly communication meetings that everyone attends. We have committees that work on agency goals identified by the Five Star Review Team. Our employees have become much more participative in some of our plans, goals and decisions. They have demonstrated tremendous contributions and thought processes! It has been very helpful having our employees assist us in achieving our goals. They are truly a great resource of ideas. Karen Cora, CIC, CPIW,
Executive Vice President To find out how you can begin your journey to the Five Star Agency Designationsm, please contact Heather Kramer, CIC, Vice President of Training at 800/222-2699 or by email at hkramer@massagent.com |
Discover the 5 Star way! |
| Massachusetts
Association of Insurance Agents 137 Pennsylvania Avenue, Framingham, MA 01701 800-972-9312 | (508) 628-5452 | (508) 628-5444 fax Copyright 2008 All rights reserved. privacy statement | disclaimer statement | email us at info@massagent.com |
