Number One Agency Newsletter
June 2014

RLI: 2 Products ... 4 Quick Notes

1. RLI’s Home Business Policy (Eligible v. Ineligible Classes)
The RLI Home Business policy can be a great thing for many clients who run businesses from their homes. Remember these are often second jobs, side-projects and money-making hobbies that need the additional protection, both for Business Personal Property (BPP) and Liability that is not picked up on a standard HO policy form. RLI is happy to write lots of classes, but they shy away from a few, too.

Take a minute to get familiar with RLI's Eligible v. Ineligible Classes, and you’ll be prepared the next time a Balloon Artist, Hot Dog Vendor or Professional Speaker comes through your office.

2. RLI’s Personal Umbrella Rates
The current RLI PUP rate sheet is dated 2-1-2011 (the effective date of the rates). The most recent change in 2011 occured when RLI began to offer optional UM/UIM coverage to insureds. Please make sure you are asking your clients to consider purchasing an umbrella policy. Additional liability in today’s litigious culture is a very good thing.

E&O TIP: Always get a signature when a client refuses coverage. Present the Personal Umbrella Quote with an Offer/Rejection Form, to keep in your client’s file.

3. AND REMEMBER...You Can Ditch the Paper
Start using PUP Access to submit business for the RLI Personal Umbrella. This is an easy way to ditch the paper application and allow your clients the ability to pay online. If you are not signed up, email Linda Hafner NOW and get a username and login to get started.

Want to see how easy it is? Check out these tutorials: Create a User ID (video), eSignature Walkthrough (video), PUP Access 101 (video), RLI EZ User ePUP Guide (.pdf).

4. Dunkin Donuts Gift Cards are BAA-AACK!
We're from New England...We Run on Dunkin. And since we know that our member agents (YOU) take care of the initial work to bind new RLI Personal Umbrellas, we're thanking you for your hard work with a little pick-me-up.

For each New RLI Personal Umbrella that we bind for your agency, you will be sent a $5.00 Gift Card to Dunkin Donuts. So stay refreshed, recharged and keep on writing new business! (Gift Cards will be mailed to the agency after the policy is bound.)

For more information about the RLI Personal Umbrella Liability Policy, contact
 Linda Hafner, RLI Program Manager at the Number One Insurance Agency, Inc. at 800.742.6363 ext. 368.

Workers' Comp: Contacting Your Friendly WC Team

Due the move to more digital communication our dedicated WC fax line has been disconnected.

Please note the contact information for the WC Team

  • Number One Agency Phone: 800.742.6363
  • Number One Agency Fax: 508.634.2930
  • Barbara Lobdell,, ext. 362 (New Business Submissions and Inquires)
  • Colleen Lahna,, ext 361 (Existing Business Service & Endorsement Inquires)
  • Karen Tobin,, (New Business Quoting & Mail Delivery/Processing)

E&O: Your E&O Team Should be Number One

Choice is everywhere, and we want to make sure yours is Number One. The experienced team at the Number One Insurance Agency has the tools and markets you need to find and buy professional liability that meets the unique needs of your business. We are the #1 agency providing Insurance Agents' E&O to Independent Agents in Massachusetts. And when you work with us you can count on:

  • Competitive quotes from multiple carriers.
  • Straightforward advice from our E&O-savvy Program Managers. You can be confident that you’ve selected the right coverage at the right price.
  • Ongoing support from your association’s in-house agency staff to help monitor your coverage.
  • Access to underwriters, claims representatives, and carrier loss control websites as a reference for letters, procedures and the latest E&O tips!

Plus...we may also be able to provide coverage for

  • Employment Practices Liability Insurance
  • Data Breach/Cyber Liability Coverage
  • Commercial Umbrella markets that also cover over your E&O
  • Instruction, Appraising, Expert Witness & Notary Work.

When E&O questions arise at your office, whether it's your policy, or the marketplace in general, we encourage you to contact Ellen Stoppel or Michelle St. Angelo in our E&O Department at 800.742.6363.

Flood: We’re STILL Going to Talk About Flood...

That’s right. We’re still talking about flood, because it’s still as important as ever.

Flood Changes VideoUp to Date Training: Due to an influx of questions and requests, the recent Flood Changes Stream, which ran Live on 4/28 with Robert Desaulniers, FEMA - New England, is now available for purchase On Demand at a member rate of $35.

Get everyone in the agency up to date on the most recent Flood Changes. Purchase includes a link to the recorded video: FLOOD INSURANCE AND WHAT DOES THE NEW LEGISLATION MEAN, which runs approximately 90 mins. (Informational Only - No CE).

Our Endorsed Program with The Hartford: You can (and should) write Flood Insurance. Our program with Hartford offers agents

  • Great commissions (20% on new & rollover and 19% renewal)
  • Is one of the nation's largest flood carriers
  • 30+ years of flood-writing experience
  • Up-to-the-minute proprietary flood CAT e-alerts
  • Dedicated pros practically at your doorstep
  • Assistance with your book roll

Check out Flood Insurance Made Easy: Agent Guide to and learn more about their online quoting process and new Live Chat feature.
Make sure your agency is signed up under our program to take advantage of all these features and commission rates. For more information, contact Ann Tobin at the Number One Agency, Inc. at 800.742.6363 or email

Long Term Care Insurance (LTCi Compliance Reminders)

There is now a state mandated training requirement for anyone who is involved with the marketing, sale, soliciting, or negotiating of LTCi.  Compliance is REQUIRED BY JULY 1, 2014.  

MAIA's Class Offerings
LTCi & Mass Health FAQs

And did you know that, Number One Insurance has partnered with Tobe Gerard Insurance, LLC. to work directly with our members to introduce LTCi to their clients? This partnership will allow your agency to create an additional revenue stream by placing your LTCi business through Number One Insurance Agency.

If you would like more information or to speak with MAIA members already working with Tobe Gerard please reach out to Ann Tobin, Agency Manager.


June 9th:

July 7th:

July 16th:
Barnstable County
Bristol County
New Bedford
Fall River

To see maps to come go to:
Top left – click on Product Catalog
Future FIRMS & enter address information

Number One Agency Programs
at a Glance

Liquor Liability Program 

E&O Insurance Program 

Lawyers' Liability 

Home Business 

Workers' Compensation 

Flood Insurance Program 

LTC Insurance

LTC Insurance


New Member Benefit! 

Don't let your payroll company steal your business.

NEW Member Benefit 

An eSignature Solution at a discount!

update your email

Please update our office when there are changes to your email address (or with your agency staff). Also, please remember to include an email contact when sending any new business submissions. Keeping us informed helps us service you faster.

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