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Important
Phone Numbers
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- Customer Service: (800) 962-6170, press 3 and then 1
- Claims: (800) 327-3636
- Audit Department Fax: (888) 841-5831
- Endorsement & Cancellation Request should be sent to wc@massagent.com by
email or
(508) 628-5446 by fax.
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Billing
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Direct Bill Only! Your insured will be billed directly, including
down payment.
We
set billing structure at 4 payments for all risks.
- 1st payment is 30% - Due: 30 days after first bill is generated.
- 2nd & 3 rd payments are 25% each, + $7.00 installment fee – Due:
2 months & 5 months after effective date (respectively)
- 4 th payment is 20%, + $7.00 installment fee – Due: 8 months
after effective date
The
Hartford can offer up to 10 payments by request and underwriter approval. |
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- The
Hartford (with stub)
PO Box 2907
Hartford, CT 06104-2907
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- The
Hartford (without stub)
Attention: Billing Department
PO Box 5556
Hartford, CT 06102-5556
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Certificates
of Insurance
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Agent should NOT issue a certificate. The Hartford
will issue a certificate and send it where requested. Include the Named
Insured, Policy Number, Certificate holder's name & address and
where the certificate should be sent via mail, fax or email.
- Agents or the insured can make a faxed request to The Hartford at (877)
538-8526 or by email to agency.services@thehartford.com.
Both are responded to within 24 hours.
- Insured can make a request via phone to (866) 467-8730 and The Hartford
will do their best to prioritize this request and generally it is handled
prior to the 24 hour standard.
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Workflow
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| New business – Insured
and producer copy of the policy will be forwarded to your agency for review
and delivery to the insured.
All endorsements, renewals, audits and correspondence will be sent to
your insured directly by The Hartford. The producer copy will first be processed
by our office and then forwarded to you for your customer file. Renewals
are mailed 30-60 days prior to the expiration of the current in-force policy.
Any notices of cancellation due to nonpayment of premium and reinstatements
are mailed directly to your insured by the carrier. We will receive your
copy by mail and will fax or email a copy to you for your customer file.
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Important
Phone Numbers
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- Customer Service: (800) 688-1825, extension 1200
- Billing Department: (800) 688-1825, extension 1280
- Claims:
First Report of Claim by Phone: (877) 262-5712 – available 24 hrs/day – 365
days
First Report of Claim by Fax: (800) 245-9927
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Lost
Time - For correspondence
AFTER claim has been reported.
P
O Box 9138
Needham Heights, MA 02494
(800) 258-9546
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Medical
Only
P O Box 608
Berkeley Heights, NJ 07922
(866) 874-2865
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Medical
Bill Processing
Center
P O Box 25104
Lehigh Valley, PA 18002-5104
(954) 452-4000
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Billing
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Direct Bill Only! Your insured will be billed directly, including down
payment.
We set billing structure at 4 payments for all risks.
- 1st payment is 25%
- 2nd, 3 rd & last payments are 25% each + $6.00 installment fee – every
60 days.
- Electronic Funds Transfer (EFT) is also available. N&D’s
EFT Authorization Agreement may be submitted by the
insured.
N&D can offer up to 10 payments by request and underwriter approval.
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- N
& D Group (with
stub)
PO Box 4104
Woburn, MA 01888-4104
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- N
& D Group (without
stub)
PO Box 9109
Dedham, MA 02027-9109
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Certificates
of Insurance
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Agents can issue a certificate but must send a copy
to: The Number One Insurance Agency, Inc via fax to (508) 628-5446 or by
email to wc@massagent.com. We will then copy the carrier on your certificate.
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Workflow
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New business – Insured and producer copy of the policy will be
forwarded to your agency for review and delivery to the insured.
All endorsements, renewals, audits and correspondence will be sent to
your insured directly by The Norfolk & Dedham Group. A producer copy
will also be mailed to your office for your customer file. Renewals are
mailed 30-60 days prior to the expiration of the current in-force policy.
N & D will mail any notices of cancellation due to nonpayment of
premium and/or reinstatements directly to your insured and a producer’s
copy to your office for your records.
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Important
Phone Numbers
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- Billing: (800) 645-2259
- Claims Reporting: (888) 393-6828 or email: www.aigswc.com
- Claims Servicing: (866) 642-5246 or email: www.aigcs.com
- For Audit Disputes: Insured or Agent can fax directly to AIG Audit Department:
(908) 679-3123. Then follow up by calling (800) 442-6298 to be sure that
fax was received and if any additional information is needed.
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Billing
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To
accept a quote with AIG, the agent must copy the insured's Deposit check
and fax in with the quote acceptance. That check must then be mailed
to AIG. Mailing information comes with the quote proposal. After
deposit, the insured is billed directly by AIG.
Payment Options
- Payment in full [May be required for premiums of $3500 - $4999]
- 65% deposit and 1 payment [Required for premiums of $3500-$4999]
- 50% deposit and 2 or 3 payments, due quarterly.
- 30% deposit and 6 payments, due monthly.
- 20% deposit and 9 payments (Only available for over $10,000 in premium),
due monthly.
- 15% deposit and 10 payments (Only available for over $10,000 in premium),
due monthly.
- Installment fee is $10.00
Payment
Plans are available for audit balances.
To
apply, the insured must fax to carrier’s collection department
at (973) 331-8588 the following information: Policy Number, Audited Term,
Insured’s Contact Information, Proposed/Reasonable payment plan.
The carrier will then review and if accepted provide a promissory note
for the insured to sign and return.
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- Regular
Mail:
American International Companies
22427 Network Place
Chicago, IL 60673-1224
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- Overnight
Address:
JP Morgan Chase
8th Floor Mail Room
525 West Monroe Street
Chicago, IL 60661
Attention: Granite State Insurance 22427
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Note:
AIG uses postmark to determine payment date.
EIPP – Online
Bill Payment now available!
Enables
all in-force AIG Specialty Workers’ Compensation policyholders
the ability to receive, review and pay invoices on line. To sign up go to www.invoiceharbor.com – you
will need a invoice to provide your customer ID or call AIG Customer Service
at (800) 645-2259.
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Certificates
of Insurance
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Agents
can issue a certificate but must send a copy to: The Number
One Insurance Agency, Inc via fax to (508) 628-5446 or by email to wc@massagent.com.
We will then copy the carrier on your certificate.
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Workflow
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New
business, endorsements, renewal policies and most correspondence – Insured
and producer copy will be processed by our office and then forwarded to your
agency for review and delivery to the insured.
Renewals are generally processed 30 days prior to the expiration of the
current in-force policy.
Any notices of cancellation due to nonpayment of premium, notice of reinstatement,
outstanding invoices and collection notices that are received regarding your
insured are forwarded to your office for your customer file.
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