• Customer Service: (800) 962-6170 and follow the prompt instructions
• Claims: (800) 327-3636
• Audit Department Fax: (888) 841-5831
• Endorsement & Cancellation Request should be sent to clahna@massagent.com by email or
  (508) 634-2931 by fax.

Direct Bill Only! Your insured will be billed directly, including down payment. The Hartford does not accept outside financing.  If additional installments are desired, please send request to Number One Insurance and we will request to underwriter or have insured contact The Hartford directly.

We set billing structure at 4 payments for all risks.

• 1st payment is 30% - Due: 30 days after first bill is generated.
• 2nd & 3rd payments are 25% each, + $7.00 installment fee – Due: 2 months & 5 months after effective date (respectively)
• 4th payment is 20%, + $7.00 installment fee – Due: 8 months after effective date

The Hartford can offer up to 10 payments by request and underwriter approval.

• The Hartford (with stub)
  PO Box 2907
  Hartford, CT 06104-2907

• The Hartford (without stub)
  Attention: Billing Department
  PO Box 5556
  Hartford, CT 06102-5556

The Hartford requests that they issue a certificate from their service center for all of our clients. They provide three easy methods to do this:

1. The agent or (even better) your client can go to the following link and submit their request:
   Request a Certificate of Insurance
   
   
2. The insured can make a request via phone to (688) 467-8730 and The Hartford will do their best to prioritize this request and generally it is handled prior to the 48 hour standard.
   
   
3. Agents or the insured can make a faxed request to The Hartford at (877) 538-8526 or by email to agency.services@thehartford.com. Both are responded to within 48 hours.  Be sure to include the Named Insured, Policy Number, Certificate holder's name & address, an explanation of the services provided by the insured to the certificate holder and where the certificate should be sent via mail, fax or email.  

If the agent is making the request, please identify that you write the policy through the Number One Insurance Agency, Inc. - so list both agencies on the request.  (Example:  At the request of ABC Insurance and the Number One Insurance, from whom we broker this business, please provide a COI for . . .)  Also, if you want a copy sent to your office – be sure to say so and include your address/email/fax in your request.

All endorsements, renewals, audits and correspondence will be sent to your insured directly by The Hartford. The producer copy will first be processed by our office and then forwarded to you for your customer file. Renewals are mailed 30-60 days prior to the expiration of the current in-force policy.

Any notices of cancellation due to nonpayment of premium and reinstatements are mailed directly to your insured by the carrier. We will receive your copy by mail and will fax or email a copy to you for your customer file.

The Hartford has provided us with a number of pieces to help you educate your insured on the importance of timely reporting, claims services available and some common loss control suggestions.

Feel free to share with your Hartford insureds:

• WC Timely Reporting
• WC Hartford Claims Services
• Ergonomics
• Back Injury

To dispute an audit, we suggest just getting copies of the 941's issued throughout the policy term and send them to The Hartford's address below with a letter from the insured asking for a review of the audit.

New Hartford Business Center
Attn: Premium Audit
4401 Middle Settlement Road
New Hartford, NY 13413
Phone: (800) 962-6170 (choose the option for Audit)
Fax: (888) 841-5831
Email: ESC.Audit@thehartford.com

How long will it take to get a response on an audit dispute?
An initial response acknowledging the receipt of the dispute will be provided within two business days.

• Customer Service: (800) 688-1825, extension 1200
  
  
• Billing Department: (800) 688-1825, extension 1280
  On-line payment is available to existing insured’s – Go to www.NDGROUP.com and click on Billing – Billing options for details and transaction vendor fees.
  
  
• Claims:
  First Report of Claim by Phone: (877) 262-5712 – available 24 hrs/day – 365 days
  First Report of Claim by Fax: (800) 245-9927
  First Report of Claim by Email: nol@choosebroadspire.com

Lost Time - For correspondence
AFTER claim has been reported.
P O Box 9138
Needham Heights, MA 02494
(800) 258-9546

Medical Only
P O Box 608
Berkeley Heights, NJ 07922
(866) 874-2865

Medical Bill Processing Center
P O Box 25104
Lehigh Valley, PA 18002-5104
(954) 452-4000

Direct Bill Only! Your insured will be billed directly, including down payment. N&D does not accept outside financing.  If additional installments are desired, please send request to Number One Insurance. We will then consult with underwriting or have the insured contact N&D directly.

N&D requires full payment for any policy that is $200 or less in premium. All other policies will be set up on a 4 payment plan.

• 1st payment is 25%
• 2nd, 3rd & last payments are 25% each + $6.00 installment fee – every 60 days.
• Electronic Funds Transfer (EFT) is also available. N&D’s EFT Authorization Agreement may be submitted by the insured. There is no installment charge if using EFT.
• Late Fee: $20 for each cancellation notice after the first one each policy year.

N&D can offer up to 10 payments by request and underwriter approval.

• N & D Group (with stub)
  PO Box 4104
  Woburn, MA 01888-4104

• N & D Group (without stub)
  PO Box 9109
  Dedham, MA 02027-9109

Based on premium size, N&D often audits their insured by sending them a N&D Self-Audit form.  The insured should complete this form and submit with copies of their MA WR-1 or Federal 941 Quarterly Reports to:  Norfolk & Dedham, 222 Ames Street, P. O. Box 9109, Dedham, MA 02027-9109.

If you would like us to inquire to have a policy reinstated, please contact Colleen Lahna with the policy number and she will forward to underwriting for review. If a policy has been offered conditions of reinstatement -- please use the N&D No Known Loss Affidavit.

Agents can issue a certificate of insurance but we suggest making sure the policy is in force by calling the automated billing center at: 800-688-1825 before issuing and noting your file.  After issuing the certificate, you are required to send a copy to: Number One Insurance Agency, Inc via email to clahna@massagent.com or by fax to (508) 634-2931. We will forward this certificate on to N&D.

New business – Insured and producer copy of the policy will be forwarded to your agency for review and delivery to the insured.

All endorsements, renewals, audits and correspondence will be sent to your insured directly by The Norfolk & Dedham Group. A producer copy will also be mailed to your office for your customer file. Renewals are mailed 30-60 days prior to the expiration of the current in-force policy.

N&D will mail any notices of cancellation due to nonpayment of premium and/or reinstatements directly to the insured and a producer’s copy to your office for your records.

Broker of Record Requests:
Please include the following on the insured's letterhead:

1. The current policy number and effective date.
2. A request naming BOTH Number One Insurance AND your agency as the Broker of Record.
3. The Insured's Signature.

The BOR assignment change will occur upon renewal. This often requires a cancel/rewrite of the current policy. To insure accuracy for your client, it is very important to review all names, addresses, tax id, coverage limits, class codes payrolls, endorsements, etc. when the new policy is received.

Customer Service: (877) 528-7878
Listen for prompt options for:

• Billing Status
• To Pay a bill (by check or credit card)
• To Report a claim
• To Speak with the Audit Department

Payment Options

• Multiple payment options but we generally set up: 10% down and 9 Equal Payments (Installment fee is $10 per installment)
• Electronic Funds Transfer (EFT) - Form is provided within the policy packet.
• Register to pay online at https://policyholders.amtrustgroup.com/register.aspx

To Report a claim:
Phone: (866) 272-9267
Fax: (877) 669-9140
Email: Amtrustclaims@grm-inc.com

For a "specific claims question" contact:
Phone: (888) 239-3909
Fax: (678) 258-8399

Agents can issue a certificate of insurance but we suggest making sure the policy is in force by calling the automated billing center at: 877-528-7878 before issuing and noting your file.  If you are asked to verify the agency on the account – please note that your insured’s policy declaration page reads:  TPA Insurance Agency.  After issuing the certificate, you are required to send a copy to:  Number One Insurance Agency, Inc via email to clahna@massagent.com or by fax to (508) 634-2930. We will then copy the carrier on your certificate.

New business, Endorsements, Renewal Policies, Audits and most correspondence – Insured's and Producer's copies will be processed by our office and then forwarded to your agency via email for review AND DELIVERY TO YOUR INSURED.

Renewals are generally processed 30 days prior to the expiration of the current in-force policy.

Any notices of cancellation due to nonpayment of premium, notice of reinstatement, outstanding invoices and collection notices that are received regarding your insured are forwarded to your office for your customer file.