• Customer Service: (800) 962-6170, press 3 and then 1
• Claims: (800) 327-3636
• Audit Department Fax: (888) 841-5831
• Endorsement & Cancellation Request should be sent to wc@massagent.com by email or
  (508) 634-2931 by fax.

Direct Bill Only! Your insured will be billed directly, including down payment. The Hartford does not accept outside financing.  If additional installments are desired, please send request to Number One Insurance and we will request to underwriter or have insured contact The Hartford directly.

We set billing structure at 4 payments for all risks.

• 1st payment is 30% - Due: 30 days after first bill is generated.
• 2nd & 3 rd payments are 25% each, + $7.00 installment fee – Due: 2 months & 5 months after effective date (respectively)
• 4 th payment is 20%, + $7.00 installment fee – Due: 8 months after effective date

• The Hartford (with stub)
  PO Box 2907
  Hartford, CT 06104-2907

• The Hartford (without stub)
  Attention: Billing Department
  PO Box 5556
  Hartford, CT 06102-5556

Agent should NOT issue a certificate. The Hartford will issue a certificate and send it where requested. Include the Named Insured, Policy Number, Certificate holder's name & address, an explanation of the services provided by the insured to the certificate holder and where the certificate should be sent via mail, fax or email. [If you want a copy sent to your office – be sure to say so and include your address/email/fax in your request.]

• Agents or the insured can make a faxed request to The Hartford at (877) 538-8526 or by email to agency.services@thehartford.com. Both are responded to within 48 hours.
  
• Insured can make a request via phone to (866) 467-8730 and The Hartford will do their best to prioritize this request and generally it is handled prior to the 48 hour standard.

All endorsements, renewals, audits and correspondence will be sent to your insured directly by The Hartford. The producer copy will first be processed by our office and then forwarded to you for your customer file. Renewals are mailed 30-60 days prior to the expiration of the current in-force policy.

Any notices of cancellation due to nonpayment of premium and reinstatements are mailed directly to your insured by the carrier. We will receive your copy by mail and will fax or email a copy to you for your customer file.

• Customer Service: (800) 688-1825, extension 1200
• Billing Department: (800) 688-1825, extension 1280
• Claims:
  First Report of Claim by Phone: (877) 262-5712 – available 24 hrs/day – 365 days
  First Report of Claim by Fax: (800) 245-9927
  First Report of Claim by Email: nol@choosebroadspire.com

Lost Time - For correspondence
AFTER claim has been reported.
P O Box 9138
Needham Heights, MA 02494
(800) 258-9546

Medical Only
P O Box 608
Berkeley Heights, NJ 07922
(866) 874-2865

Medical Bill Processing Center
P O Box 25104
Lehigh Valley, PA 18002-5104
(954) 452-4000

Direct Bill Only! Your insured will be billed directly, including down payment. N&D does not accept outside financing.  If additional installments are desired, please send request to Number One Insurance and we will request to underwriter or have insured contact N&D directly.

N&D requires full payment for any policy that is $200 or less in premium. For all other policies, we set up for 4 payments.

• 1st payment is 25%
• 2nd, 3 rd & last payments are 25% each + $6.00 installment fee – every 60 days.
• Electronic Funds Transfer (EFT) is also available. N&D’s EFT Authorization Agreement may be submitted by the insured.

N&D can offer up to 10 payments by request and underwriter approval.

• N & D Group (with stub)
  PO Box 4104
  Woburn, MA 01888-4104

• N & D Group (without stub)
  PO Box 9109
  Dedham, MA 02027-9109

Agents can issue a certificate but must send a copy to: The Number One Insurance Agency, Inc via fax to (508) 634-2931 or by email to wc@massagent.com. We will then copy the carrier on your certificate.

New business – Insured and producer copy of the policy will be forwarded to your agency for review and delivery to the insured.

All endorsements, renewals, audits and correspondence will be sent to your insured directly by The Norfolk & Dedham Group. A producer copy will also be mailed to your office for your customer file. Renewals are mailed 30-60 days prior to the expiration of the current in-force policy.

N & D will mail any notices of cancellation due to nonpayment of premium and/or reinstatements directly to your insured and a producer’s copy to your office for your records.

Broker of Record Requests:
N&D requires a new acord 130 to accompany any BOR requests.  The new agency assignment will happen upon renewal and the process will include that the current policy with N&D will be cancelled and a new policy will be created with the new acord 130 submission.

• Billing: (800) 645-2259
• Claims Reporting: (888) 393-6828 or email: www.aigswc.com
• Claims Servicing: (866) 642-5246 or email: www.aigcs.com
• For Audit Disputes: Insured or Agent can fax directly to AIG Audit Department: (908) 679-3123. Then follow up by calling (800) 442-6298 to be sure that fax was received and if any additional information is needed.

  (**Payment Plans are available for AIG Audits – see below for details.)

To accept a quote with AIG, the agent must copy the insured's Deposit check and fax in with the quote acceptance.  That check must then be mailed to AIG.  Mailing information comes with the quote proposal.  After deposit, the insured is billed directly by AIG.

Payment Options

• Payment in full [May be required for premiums of $3500 - $4999]
• 65% deposit and 1 payment [Required for premiums of $3500-$4999]
• 50% deposit and 2 or 3 payments, due quarterly.
• 30% deposit and 6 payments, due monthly.
• 20% deposit and 9 payments (Only available for over $10,000 in premium), due monthly.
• 15% deposit and 10 payments (Only available for over $10,000 in premium), due monthly.
• Installment fee is $10.00

To apply, the insured must fax to carrier’s collection department at (973) 331-8588 the following information: Policy Number, Audited Term, Insured’s Contact Information, Proposed/ Reasonable payment plan. The carrier will then review and if accepted provide a promissory note for the insured to sign and return.

• Regular Mail:
  American International Companies
  22427 Network Place
  Chicago, IL 60673-1224

• Overnight Address:
  JP Morgan Chase
  8th Floor Mail Room
  525 West Monroe Street
  Chicago, IL 60661
  Attention: Granite State Insurance 22427

Note: AIG uses postmark to determine payment date.

EIPP – Online Bill Payment now available!

Enables all in-force AIG Specialty Workers’ Compensation policyholders the ability to receive, review and pay invoices on line. To sign up go to https://invoiceharbor.americanexpress.com – you will need an invoice to provide your customer ID or call AIG Customer Service at (800) 645-2259.

For additional information on how Online Bill Payment is serviced click here.

Agents can issue a certificate but must send a copy to: The Number One Insurance Agency, Inc via fax to (508) 634-2931 or by email to wc@massagent.com. We will then copy the carrier on your certificate.

New business, endorsements, renewal policies and most correspondence – Insured and producer copy will be processed by our office and then forwarded to your agency for review and delivery to the insured.

Renewals are generally processed 30 days prior to the expiration of the current in-force policy.

Any notices of cancellation due to nonpayment of premium, notice of reinstatement, outstanding invoices and collection notices that are received regarding your insured are forwarded to your office for your customer file.