D. F. Murphy Insurance Agency Renews Five Star Designation

The Massachusetts Association of Insurance Agents (MAIA), is proud to announce that   D. F. Murphy Insurance Agency of Hudson, Bolton, Harvard, Groton, Marlborough, Medway, and Mendon, MA has renewed their Five Star Agency Designation.  They were the first agency to earn the Five Star Designation in 1999 and continue to demonstrate excellence in the five imperatives associated with the designation:  Customer Focus, Management/Leadership, Human Resources, Product & Process and Future Success Initiatives. It is a very select group that has attained this designation; only 25 out of more than 1,500 agencies in Massachusetts hold it.

“D. F. Murphy Insurance Agency, one of the largest, family-owned independent agencies in Massachusetts, has gone through a number of changes over the past few years, and they have all been very positive steps in making the agency stronger than ever. A highly effective staff is now in place, including a management team that has strengthened the agency’s focus on outstanding customer service. The agency performed remarkably throughout the pandemic and has a unique emphasis on emerging technology that serves them well,” said Heather Kramer, COO and Vice President of MAIA. “These items, coupled with many of the strengths that were seen in the past, confirm that the D. F. Murphy Insurance Agency has maintained their Five Star Agency Designation.”

Michael Murphy, President of the D. F. Murphy Insurance Agency, said, “We have worked very hard to create a team environment in our offices because we recognize we are better together. The renewal of our Five Star Designation is due to the efforts of every member of our team. We expect a lot of from them and they do a great job. Our leaders are accessible, knowledgeable, and, most importantly, thankful for the hard work and dedication of our team. We know that making insurance simple for our customers is important and I think we do it extremely well.”

MAIA awards the Five Star Agency Designation to independent agencies that go through a vigorous review based on key criteria that affect an insurance agency and how it operates. Upon earning a qualifying score, an agency becomes a Five Star Agency Designee and must go through an intensive review process every three years to prove that they continue to provide superior service, knowledge and value. 

For further information about the program, please contact Erin Schaaf at [email protected]