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MAIA Podcasts

Welcome to Massagent NOW Podcasts

What's a podcast? A podcast is a FREE audio/video program that you can subscribe to through an RSS feed. Episodes are available to play on your computer or on a mobile device.

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Episode 3:

Released 6/17/15

Changing the Image of the RMV
with Donna McKenna, MAIA's Vice President of Communications and Erin Deveney, Interim Registrar of Motor Vehicles, MA Department of Transportation

audio link  

Our first industry guest, Erin Deveney, Registrar of Motor Vehicles. She joined Donna McKenna, MAIA's VP of Communication, to talk about what's going on at the Massachusetts RMV under the Baker Administration. In the first of our 4 part series, Registrar Deveney addresses initiatives being taken to address customer service concerns, wait times, the use of alternative service options and online transactions and the RMV's use of social media and marketing tools to communicate more effectively. Registrar Deveney urges agents and customers alike to "See Us Online...Instead of In Line". We hear about the Fast Track (self-service licensing kiosks, which are similar to self-service airline kiosks), the 30+ transactions that are available online and more. PLUS for those interested ... the LOW PLATE LOTTERY application becomes available on June 19th. Applications must be received by August 21st. The drawing will be held prior to September 15, 2015.

Contact information and links discussed in Episode 3:
Liz Rizzuto, RMV Registration Manager,
Gretchen Daley, Director of Registrations and Titles,

Thanks for listening to the Episode 3 of the Massagent NOW Podcast. A new way for Massachusetts agents to get the latest in insurance, business and legislative information. At approximately 10 - 20 minutes in length, you'll find "bite-sized" pieces of topical information that you can take on the go. Listen in an audio only format or watch the video series on our youtube channel.  Let us know what topics you'd like to hear next. Contact Melissa at

The content in the Massagent NOW Podcast is designed to provide accurate and authoritative information regarding the subject matter covered. It is provided with the understanding that the presenter is not engaged in rendering legal, accounting or other professional service. If legal advice or other expert assistance is required, the services of a competent, professional person should be sought.

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